Night Audit Agent

Mt. Olympus Resort & Theme Park; Wisconsin Dells (WI); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

On Demand Pay

Free Waterpark & Theme Park Passes

Full Time, Part Time and Seasonal

Employee discounts on rooms, retail, &

Company outings

Benefits after 60 days: Health, Dental

401K and Paid Time Off after 1 Year

Job summary

Mt. Olympus Resort in Wisconsin Dells is seeking a Night Audit Agent to deliver exceptional guest service at the front desk. You will greet guests, handle check-in/check-out, manage reservations, and respond to questions with accurate information.

The role requires a professional appearance and the ability to work late shifts, including weekends and holidays. Responsibilities include answering a multi-line phone system, handling cash transactions, and coordinating with housekeeping to ensure

Qualifications

• Professional appearance required
• Strong communication skills
• Team player with customer service orientation
• Willingness to work weekends and holidays

Responsibilities

• Reports to the Front Desk Manager
• Check-in/check-out of guests with courtesy and accuracy
• Answer multi-line phone system and direct calls
• Know the property and local attractions
• Provide superior customer service and handle guest questions
• Take reservations and cancellations efficiently
• Process cash, credit, and sales transactions
• Keep front desk area neat and organized
• Monitor guest safety and coordinate with housekeeping
• Perform other duties as assigned

Job description

Mt. Olympus Resort in Wisconsin Dells is hiring a Night Audit Agent! Join our team today!
This position provides superior customer service beyond guest expectations. Front-desk employees are the first person customers speak to or interact with. Greeting and receiving guests and customer service are usually a common thread in all front-desk job descriptions. Responsibilities for a front-desk often include answering a multi-line phone system and greeting and directing guests, as well as staff. Duties include responding to complaints, service issues and other general questions or concerns as appropriate.

Job type: Full-time, non-exempt

Schedule: 11:00 p.m. - 7:00 a.m.* or 8:00 p.m. - 3:00 a.m. including weekends and holidays.

*These hours may vary slightly based on hotel occupancy and department need.

Pay rate starting at $15.50

DUTIES AND RESPONSIBILITIES:

• Reports to the Front Desk Manager.
• Assuring friendly, courteous and accurate check-in and check-out of room guests.
• Answering the phone professionally, courteously, and responding to questions with accurate and current information. Directing all incoming calls swiftly and correctly.
• Competent knowledge of the property, local attractions and current activities.
• Promote friendly, courteous, superior customer service.
• Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information
• Will be responsible for handling a high volume of cash, credit and sales transactions
• Keep front desk area and own station neat, tidy, and clean
• Monitor guest safety and service issues to provide the safest and most customer-oriented environment
• Responsible for assisting and monitoring of room availability, maintenance and housekeeping issues and communication those to housekeeping in a timely and efficient manner
• Other duties as assigned

REQUIREMENTS:

• Must be able to maintain and present a professional appearance
• A professional attitude is required at all times
• Must be honest and dedicated
• Must be able to maintain confidentiality and be trustworthy
• Exceptional oral and written communication
• Must possess excellent time management skills and strong communication skills
• Must be a team player and able to provide superior customer service
• Must be able to work weekends and Holidays

What We Offer:

• On Demand Pay- Get Paid the Same Day you Work!
• Fun and Exciting Work Environment!
• FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
• Full Time, Part Time and Seasonal Positions
• Employee discounts on hotel rooms, retail and food
• Company-wide outings
• Full Time Employees are Eligible for Benefits:
  • Health Insurance, Dental Insurance, Vision Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment
  • 401K and Paid Time Off after 1 Year of Employment

For more information about our property, visit our website