NICU Front Desk & Care Coordination Specialist

CHS Children's Hospital and Health System, Inc.; Milwaukee (WI); On-site; USD 25,000 - 33,000; Full time

Job summary

Children’s Wisconsin in Milwaukee seeks a detail-oriented front desk assistant to provide essential clerical and patient support in the NICU. You will welcome patients and families, handle calls, and coordinate with care teams to ensure safe, compassionate care.

The role emphasizes confidentiality, data entry, admissions/discharges, and organization of records, with a weekday schedule and weekend/holiday rotation; a high school diploma is required and healthcare clerical experience is a plus.

Qualifications

• High school diploma or equivalent required; healthcare clerical training or experience preferred
• Strong communication, organization, and multitasking skills
• Basic computer proficiency; familiarity with medical terminology a plus

Responsibilities

• Communication & Customer Service: Welcome patients and visitors, manage secure unit access, answer calls, and relay information quickly and accurately while maintaining strict confidentiality. Keep care teams informed of updates and handle communication systems (phones, pagers, nurse call, etc.).
• Patient Care Support: Maintain and manage patient records, process admissions/discharges, coordinate with clinical staff, and assist families with information, services, and resources.
• Patient Flow Coordination: Partner with nursing staff and support departments to manage bed availability, patient placement, and room readiness to ensure smooth transitions of care.
• Clerical Operations: Handle data entry, filing, supply management, equipment upkeep, and general office tasks to keep the unit organized and running efficiently.

Skills

Communication

Customer service

Organization

Multitasking

Computer basics

Medical terminology

Education

High school diploma

Healthcare clerical training

Job description

Children’s Wisconsin in Milwaukee seeks a detail-oriented front desk assistant to provide essential clerical and patient support in the NICU. You will welcome patients and families, handle calls, and coordinate with care teams to ensure safe, compassionate care.

The role emphasizes confidentiality, data entry, admissions/discharges, and organization of records, with a weekday schedule and weekend/holiday rotation; a high school diploma is required and healthcare clerical experience is a plus.