Health Unit Coordinator - Full Time, Day Shift

CHS Children's Hospital and Health System, Inc.; Milwaukee (WI); On-site; USD 25,000 - 33,000; Full time

Job summary

Children’s Wisconsin in Milwaukee seeks a detail-oriented front desk assistant to provide essential clerical and patient support in the NICU. You will welcome patients and families, handle calls, and coordinate with care teams to ensure safe, compassionate care.

The role emphasizes confidentiality, data entry, admissions/discharges, and organization of records, with a weekday schedule and weekend/holiday rotation; a high school diploma is required and healthcare clerical experience is a plus.

Qualifications

• High school diploma or equivalent required; healthcare clerical training or experience preferred
• Strong communication, organization, and multitasking skills
• Basic computer proficiency; familiarity with medical terminology a plus

Responsibilities

• Communication & Customer Service: Welcome patients and visitors, manage secure unit access, answer calls, and relay information quickly and accurately while maintaining strict confidentiality. Keep care teams informed of updates and handle communication systems (phones, pagers, nurse call, etc.).
• Patient Care Support: Maintain and manage patient records, process admissions/discharges, coordinate with clinical staff, and assist families with information, services, and resources.
• Patient Flow Coordination: Partner with nursing staff and support departments to manage bed availability, patient placement, and room readiness to ensure smooth transitions of care.
• Clerical Operations: Handle data entry, filing, supply management, equipment upkeep, and general office tasks to keep the unit organized and running efficiently.

Skills

Communication

Customer service

Organization

Multitasking

Computer basics

Medical terminology

Education

High school diploma

Healthcare clerical training

Job description

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day,

Schedule Details

36 hours/week, Day Shift, weekend and holiday rotation requirement

Provide essential clerical and front-desk support within the NICU while serving as a central communication hub that helps ensure safe, efficient, and compassionate care.

Key Responsibilities

• Communication & Customer Service: Welcome patients and visitors, manage secure unit access, answer calls, and relay information quickly and accurately while maintaining strict confidentiality. Keep care teams informed of updates and handle communication systems (phones, pagers, nurse call, etc.).
• Patient Care Support: Maintain and manage patient records, process admissions/discharges, coordinate with clinical staff, and assist families with information, services, and resources.
• Patient Flow Coordination: Partner with nursing staff and support departments to manage bed availability, patient placement, and room readiness to ensure smooth transitions of care.
• Clerical Operations: Handle data entry, filing, supply management, equipment upkeep, and general office tasks to keep the unit organized and running efficiently.

Qualifications

High school diploma or equivalent required; healthcare clerical training or experience preferred Strong communication, organization, and multitasking skills Basic computer proficiency; familiarity with medical terminology a plus Ability to provide excellent customer service in a fast-paced environment

Orientation Requirements

If hired attendance will be required the first week at a New Hire Welcome day on Monday from 9a-4p. There are 3 days of central care partner orientation from 8a-4:30p on Tuesday, Wed and Thursday that first week. We prefer participation in all the sessions, but at minimum, the Thursday session is mandatory.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses

Dedicated solely to the health and well-being of children We are the region's only independent healthcare system dedicated solely to the health and well-being of children. In Milwaukee and throughout the state, we provide kids and their families a wide range of care and support - everything from routine care for ear aches or sore throats to life saving advances and treatment options. Our academic partner, The Medical College of Wisconsin, brings many of the nation's most well-respected doctors to our team. Together we work to ensure that every child and family we serve receives nothing but the best. Learn more about our affiliation with the Medical College of Wisconsin and the power of academic medicine.