Pediatric Front Desk & Patient Concierge

Children's Wisconsin; Fox Point, Northern (WI, KY); Hybrid; USD 25.000 - 33.000; Vollzeit

Zusammenfassung

Children's Wisconsin in Wisconsin is seeking an attentive Front Desk Associate to welcome patient families, coordinate check-in/check-out, and liaise between families and the clinical team.

The role uses EPIC scheduling and related queues, supports MyChart access, ensures HIPAA compliance, and completes registration accurately with demographics and insurance information.

Schedule is Monday, Tuesday, Thursday, 8:30am–5:00pm; occasional cross-location support may be required to meet patient needs.

Qualifikationen

• High School diploma or GED required.
• Experience in healthcare or front desk roles preferred.
• Strong interpersonal and communication skills essential.

Aufgaben

• Welcome patient families at the front desk and coordinate check-in/check-out.
• Utilize EPIC scheduling and related work queues to manage appointments and communications.
• Assist registration of patients and guardians, including MyChart access and demographic collection.
• Maintain HIPAA compliance and secure release of information when needed.
• Enter registration data accurately and complete all required documentation.
• Support cross-location coverage as needed by leadership.

Kenntnisse

Customer service

Interpersonal skills

Attention to detail

Organization

Ausbildung

High School Diploma or GED

Tools

EPIC Scheduling

MyChart

Jobbeschreibung

Children's Wisconsin in Wisconsin is seeking an attentive Front Desk Associate to welcome patient families, coordinate check-in/check-out, and liaise between families and the clinical team.

The role uses EPIC scheduling and related queues, supports MyChart access, ensures HIPAA compliance, and completes registration accurately with demographics and insurance information.

Schedule is Monday, Tuesday, Thursday, 8:30am–5:00pm; occasional cross-location support may be required to meet patient needs.