NICU Care & Front Desk Coordinator

Children's Wisconsin; Milwaukee (WI); On-site; USD 34,000 - 42,000; Full time

Job summary

Children's Wisconsin in Milwaukee is seeking a patient-focused NICU front-desk and clerical support professional for 36 hours per week on the day shift. You will greet patients, control unit access, and assist care teams with timely information while upholding confidentiality.

Responsibilities include maintaining records, coordinating admissions/discharges, and supporting families with resources and services in a fast-paced hospital setting.

Qualifications

• High school diploma or equivalent required; healthcare clerical training or experience preferred.
• Strong communication, organization, and multitasking skills.
• Basic computer proficiency; familiarity with medical terminology a plus.
• Ability to provide excellent customer service in a fast-paced environment.

Responsibilities

• Communication & Customer Service: Welcome patients and visitors, manage secure unit access, answer calls, and relay information quickly and accurately while maintaining strict confidentiality.
• Patient Care Support: Maintain and manage patient records, process admissions/discharges, coordinate with clinical staff, and assist families with information, services, and resources.
• Patient Flow Coordination: Partner with nursing staff and support departments to manage bed availability, patient placement, and room readiness to ensure smooth transitions of care.
• Clerical Operations: Handle data entry, filing, supply management, equipment upkeep, and general office tasks to keep the unit organized and running efficiently.

Skills

Communication

Organization

Multitasking

Customer service

Medical terminology (basic)

Education

High school diploma or equivalent

Healthcare clerical training/experience

Job description

Children's Wisconsin in Milwaukee is seeking a patient-focused NICU front-desk and clerical support professional for 36 hours per week on the day shift. You will greet patients, control unit access, and assist care teams with timely information while upholding confidentiality.

Responsibilities include maintaining records, coordinating admissions/discharges, and supporting families with resources and services in a fast-paced hospital setting.