Pediatric Health Unit Coordinator - Front Desk Support

CHS Children's Hospital and Health System, Inc.; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

Children’s Wisconsin is seeking a Front Desk Clerk to provide essential clerical support on the West 5 unit, acting as a central communication hub to ensure safe, efficient, and compassionate care.

Responsibilities include welcoming patients, managing secure unit access, coordinating admissions/discharges, and assisting families with information and resources while maintaining confidentiality. Strong communication and organizational skills are required.

Qualifications

• High school diploma or equivalent.
• Healthcare clerical training or experience preferred.
• Strong communication, organization, and multitasking skills.
• Basic computer proficiency.
• Familiarity with medical terminology a plus.
• Ability to provide excellent customer service in a fast-paced environment.

Responsibilities

• Communication & Customer Service: Welcome patients and visitors, manage secure unit access, answer calls, and relay information quickly and accurately while maintaining strict confidentiality. Keep care teams informed of updates and handle communication systems (phones, pagers, nurse call, etc.).
• Patient Care Support: Maintain and manage patient records, process admissions/discharges, coordinate with clinical staff, and assist families with information, services, and resources.
• Patient Flow Coordination: Partner with nursing staff and support departments to manage bed availability, patient placement, and room readiness to ensure smooth transitions of care.
• Clerical Operations: Handle data entry, filing, supply management, equipment upkeep, and general office tasks to keep the unit organized and running efficiently.

Skills

Communication

Organization

Multitasking

Customer service

Computer proficiency

Medical terminology

Education

High school diploma or equivalent

Job description

Children’s Wisconsin is seeking a Front Desk Clerk to provide essential clerical support on the West 5 unit, acting as a central communication hub to ensure safe, efficient, and compassionate care.

Responsibilities include welcoming patients, managing secure unit access, coordinating admissions/discharges, and assisting families with information and resources while maintaining confidentiality. Strong communication and organizational skills are required.