NICE CXone SME | Data Lake & API Integration Lead (Remote)

Revel IT; Columbus (OH); Remote; USD 117,096 - 144,648; Part time

Job summary

A technology solutions company is seeking a NICE CXone Subject Matter Expert for a remote contract position. The successful candidate will provide expertise on NICE CXone, lead API integrations, and act as a liaison with NICE and internal teams. Key qualifications include at least 7 years of contact center technology experience, proven skills in API integration, and excellent communication abilities for translating technical details to diverse stakeholders. This role requires independent work while collaborating across teams.

Qualifications

• 7+ years of contact center technology experience required.
• Deep hands-on expertise in NICE CXone.
• Strong experience with CXone APIs and data extraction.

Responsibilities

• Act as the NICE CXone Subject Matter Expert.
• Design and manage custom fields within NICE CXone.
• Lead and support API integrations with Data Lakes.

Skills

NICE CXone expertise

API integration

Communication skills

IVR design

Job description

A technology solutions company is seeking a NICE CXone Subject Matter Expert for a remote contract position. The successful candidate will provide expertise on NICE CXone, lead API integrations, and act as a liaison with NICE and internal teams. Key qualifications include at least 7 years of contact center technology experience, proven skills in API integration, and excellent communication abilities for translating technical details to diverse stakeholders. This role requires independent work while collaborating across teams.