Nice CXOne Senior Developer

NuStar Technologies; Detroit (MI); On-site; USD 80,000 - 100,000; Full time

Job summary

A technology solutions provider in the United States is seeking a NICE CXone Developer Engineer with at least 3 years of experience in contact center technologies. The role involves designing and customizing NICE CXone applications, integrating them with enterprise systems, and supporting migrations from Cisco platforms. Key skills include hands-on experience with NICE CXone development, Cisco UCCE/UCCX call flows, and REST APIs. This position provides an opportunity to work closely with infrastructure and QA teams in a dynamic environment.

Qualifications

• Minimum 3 years of experience in contact center related technologies.
• Hands-on experience with NICE CXone development (Studio, APIs, scripting).
• Strong understanding of Cisco UCCE/UCCX call flows and routing logic.

Responsibilities

• Design, develop, and customize NICE CXone applications.
• Build integrations between CXone and enterprise systems.
• Support migration from Cisco contact center platforms to NICE CXone.

Skills

NICE CXone IVR & Bot Development

Cisco UCCE/UCCX call flows

REST APIs

Data exchange formats (JSON, XML)

Tools

NICE CXone

Mpower studio

Job description

• Minimum 3 years of experience in contact center related technologies and experience in NICE CXone IVR & Bot Development using Mpower studio
• Hands‑on experience with NICE CXone development (Studio, APIs, scripting).
• Strong understanding of Cisco UCCE/UCCX call flows and routing logic.
• Experience with REST APIs, web services, and data exchange formats (JSON, XML).
• The NICE CXone Developer Engineer will be responsible for designing, developing, and customizing NICE CXone applications.
• Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools).
• Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone.
• Translate Cisco call flows and routing scripts into NICE CXone equivalents.
• Work with NICE CXone APIs, RESTful services, and connectors for third‑party systems.
• Develop automation scripts for provisioning and configuration.
• Work closely with infrastructure engineers, QA teams, and Cisco/NICE support.
• Prepare technical documentation, migration guides, and code repositories.