Cloud Contact Center Solutions Architect

Cedent; Lansing (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading technology firm based in Lansing, Michigan, is seeking an experienced Technical Lead to manage complex agency contact center solutions. The ideal candidate will have over 5 years of experience with NICE InContact CXone, strong API development skills, and expertise in configuring cloud-based systems. This role involves coordinating cross-functional teams and enhancing IVR systems. Excellent client management abilities are essential for success in this contract position.

Qualifications

• 5+ years of experience with NICE InContact CXone.
• 3+ years of NICE CXOne Studio experience.
• Ability to troubleshoot webservice API calls.

Responsibilities

• Manage multiple stakeholders in client-facing roles.
• Coordinate development and testing for IVR enhancements.
• Design and deploy APIs for business requirements.

Skills

Client management

API development

Stakeholder coordination

Cloud-based systems

Contact center technology

Tools

NICE InContact CXone

Salesforce

Job description

A leading technology firm based in Lansing, Michigan, is seeking an experienced Technical Lead to manage complex agency contact center solutions. The ideal candidate will have over 5 years of experience with NICE InContact CXone, strong API development skills, and expertise in configuring cloud-based systems. This role involves coordinating cross-functional teams and enhancing IVR systems. Excellent client management abilities are essential for success in this contract position.