NICE CXone Telephony Engineer — Remote

VIMO INC; Mountain View (CA); Hybrid; USD 130,000 - 150,000; Full time

Job summary

Vimo is seeking a skilled CXone engineer in a remote-ready role to configure, implement, and optimize multiple NICE CXone BUs across channels. The candidate will script using CXOne Studio and integrate CXone with other enterprise systems.

Minimum 4 years with NICE CXone, knowledge of ACD/IVR, Omnichannel, and analytics is required. Strong collaboration with contact center and IT teams is essential.

Qualifications

• Bachelor’s in Information Technology / Computer Science or equivalent experience.
• 4+ years with NICE InContact / NICE CXone incl. ACD, IVR, Auto Dialer, Omnichannel, WFM, Analytics.
• Experience scripting with NICE CXOne Studio.
• Experience with languages such as Perl, Python, or Bash.
• Experience integrating CXone with other systems.
• Understanding end-to-end contact center configurations.
• Knowledge of another CCaaS like Amazon Connect is a plus.

Responsibilities

• Configure, develop, maintain, and troubleshoot multiple BUs in NICE CXone.
• Design and implement IVR and call routing across channels per requirements.
• Provide updates to customers and management; fine tune configurations.
• Ensure smooth telephony operation and integrations with other systems.
• Support and troubleshoot contact center and related teams.
• Collaborate to design and implement new features and resolve issues.

Skills

NICE CXone

ACD

IVR design

Omnichannel

WFM

Interaction Analytics

CXone Studio scripting

Python

Perl

Education

Bachelor’s in Information Technology / Computer Science

Tools

NICE CXone Studio

Python

Bash

Job description

Vimo is seeking a skilled CXone engineer in a remote-ready role to configure, implement, and optimize multiple NICE CXone BUs across channels. The candidate will script using CXOne Studio and integrate CXone with other enterprise systems.

Minimum 4 years with NICE CXone, knowledge of ACD/IVR, Omnichannel, and analytics is required. Strong collaboration with contact center and IT teams is essential.