NICE CXone Developer - IVR & Integrations (Contract, Remote)

ZealHire Inc.; Northern (KY); Hybrid; USD 90,000 - 130,000; Part time

Job summary

ZealHire Inc. seeks an experienced NICE CXone Developer to support a 6-month contract for a large regulated utility. You will develop and optimize NICE CXone IVR and call-routing workflows, implement automation, and integrate with enterprise customer-service systems.

The role requires close collaboration with operations, architects, testers, and support teams. The position is remote with travel to client sites as required; immediate start date and local availability are preferred, with duties

Qualifications

• Experience developing with NICE CXone Studio in a production environment.
• Ability to design and enhance IVR applications and call-routing workflows.
• Experience integrating CXone with enterprise customer-service systems or CRM platforms.

Responsibilities

• Develop and extend NICE CXone IVR and routing workflows to meet business needs.
• Implement automation and API integrations with back-end systems.
• Collaborate with operations, architects, testers, and support teams to stabilize post-implementation.

Skills

NICE CXone Studio

IVR Design

Call Routing

API Integration

Stakeholder Collaboration

Job description

ZealHire Inc. seeks an experienced NICE CXone Developer to support a 6-month contract for a large regulated utility. You will develop and optimize NICE CXone IVR and call-routing workflows, implement automation, and integrate with enterprise customer-service systems.

The role requires close collaboration with operations, architects, testers, and support teams. The position is remote with travel to client sites as required; immediate start date and local availability are preferred, with duties