NICE CXone Developer

ZealHire Inc.; Northern (KY); Hybrid; USD 90,000 - 130,000; Part time

Job summary

ZealHire Inc. seeks an experienced NICE CXone Developer to support a 6-month contract for a large regulated utility. You will develop and optimize NICE CXone IVR and call-routing workflows, implement automation, and integrate with enterprise customer-service systems.

The role requires close collaboration with operations, architects, testers, and support teams. The position is remote with travel to client sites as required; immediate start date and local availability are preferred, with duties

Qualifications

• Experience developing with NICE CXone Studio in a production environment.
• Ability to design and enhance IVR applications and call-routing workflows.
• Experience integrating CXone with enterprise customer-service systems or CRM platforms.

Responsibilities

• Develop and extend NICE CXone IVR and routing workflows to meet business needs.
• Implement automation and API integrations with back-end systems.
• Collaborate with operations, architects, testers, and support teams to stabilize post-implementation.

Skills

NICE CXone Studio

IVR Design

Call Routing

API Integration

Stakeholder Collaboration

Job description

Duration: 6-Month Contract
Location: Remote with travel to the client site in St Louis, MO as required Need locals only
Start Date: Immediate

We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We service clients in SLED (state/local gov't & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.

Position Overview

We are seeking an experienced NICE CXone Developer to support a recently implemented NICE CXone contact center platform for a large regulated public utility. This individual will provide hands-on development, integration, enhancement, and post-implementation stabilization support.

The ideal candidate has strong NICE CXone Studio development experience and can design and enhance IVR applications, call-routing workflows, automation, APIs, and integrations with enterprise customer-service systems. This is a technical development role requiring close collaboration with contact center operations, business stakeholders, architects, testers, and application support teams.

$000,000 - $000,000 Salary range is not shown on the candidate portal