Remote CXone Lead Architect — Enterprise Contact Center

METRIX IT SOLUTIONS INC

United States

Remote

USD 120,000 - 180,000

Full time

5 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

METRIX IT SOLUTIONS INC is seeking a remote, long-term Senior CXone Architect to lead end-to-end design and implementation across NICE CXone. You will configure inbound/outbound call flows, routing strategies, and omnichannel engagement while ensuring performance, security, and compliance.

The role includes delivering complex IVR apps, integrating CXone with Salesforce and CRMs via APIs, and embedding AI-driven analytics, dashboards, and WFM reporting into operations.

Qualifications

Bachelor’s degree in CS, IS, Engineering, or equivalent practical experience.
8+ years in Contact Center technology; 4+ years hands-on NICE CXone implementation.

Responsibilities

Lead end-to-end CXone architecture & configuration across CXone setup.
Own technical delivery across design, development, and implementation phases.
Build complex IVR apps and self-service journeys in CXone Studio.
Architect CXone-Salesforce integrations via REST/SOAP APIs and middleware.
Embed AI, analytics, and QA into agent workflows and dashboards.

Skills

NICE CXone

ACD config

IVR design

API integrations

Agile delivery

SIP/VoIP

Education

Bachelor's in CS/IS/Engineering

Tools

Salesforce

REST APIs

SOAP APIs

Middleware

Job description

The role includes delivering complex IVR apps, integrating CXone with Salesforce and CRMs via APIs, and embedding AI-driven analytics, dashboards, and WFM reporting into operations.

Get your free, confidential resume review.

or drag and drop your file here.