Senior NICE CXone Architect & Hands-On Builder

Allshore Talent; United States; Remote; USD 170,000 - 250,000; Full time

Job summary

Condado, a fast-growing CCaaS system integrator, is hiring a senior NICE CXone expert who serves as both solutions architect and hands-on builder for a key client. You will own the CXone platform across Enlighten AI and the NICE–Salesforce integration, and lead strategy discussions with senior client stakeholders.

This long‑term role begins with a 6–9 month engagement and then evolves into ongoing high‑end client work.

Qualifications

• Senior‑level solutions architect with NICE CXone expertise.
• Hands-on development experience building CXone solutions.
• Experience with Enlighten AI capabilities and NICE–Salesforce integration.
• Strong client presence and ability to discuss strategy with stakeholders.

Responsibilities

• Serve as dedicated, full‑time NICE CXone expert for a client account.
• Architect and hands‑on build solutions across the full NICE CXone platform.
• Design and implement Enlighten AI capabilities for scoring script adherence and skill assignments.
• Own the NICE–Salesforce integration, including upgrades.
• Lead sessions with client stakeholders on contact center strategy and complex use cases.
• Deliver feature enhancements and integration upgrades across workstreams.
• Support high‑end clients and larger NICE engagements after initial engagement.

Skills

Senior architect

NICE CXone

Hands-on development

Enlighten AI

Salesforce integration

Client-facing

Strategy discussion

Full-time availability

Job description

Condado, a fast-growing CCaaS system integrator, is hiring a senior NICE CXone expert who serves as both solutions architect and hands-on builder for a key client. You will own the CXone platform across Enlighten AI and the NICE–Salesforce integration, and lead strategy discussions with senior client stakeholders.

This long‑term role begins with a 6–9 month engagement and then evolves into ongoing high‑end client work.