Systems Manager

The Ohio State University Wexner Medical Center; United States; Vor Ort; USD 76.796.000 - 99.981.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Paid time off

Retirement plan

Zusammenfassung

The Ohio State University Wexner Medical Center seeks a Systems Manager to provide tier 1 and 2 IT computing support for the College of Engineering. You will resolve issues with Windows and Apple devices, deploy images, manage accounts, and train customers while ensuring SLAs and policies are followed.

Ideal candidates have 2–4 years of technical support experience, strong communication, and familiarity with Active Directory, SCCM, and ticketing systems.

Qualifikationen

• Bachelor’s degree or equivalent combination of education/experience.
• 2–4 years’ experience in supporting Windows/Mac clients and peripherals.
• Strong verbal and written communication skills.
• Familiarity with Microsoft or Google productivity suites.
• Knowledge of help desk processes and procedures.
• Ability to provide technical guidance to less experienced staff.
• Experience with enterprise services like Active Directory and SCCM/Endpoint Configuration Manager.
• Experience with patch management and desktop imaging tools.

Aufgaben

• Provide tier 1 and 2 IT computing support for faculty, staff, students and labs.
• Research and resolve issues with computing systems, printers, peripherals, and OS deployments.
• Deploy images and software applications; create user accounts.
• Assist in audits, inventory, and asset management; ensure policy compliance.
• Document solutions and provide device orientation to customers.

Kenntnisse

Windows support

Apple support

Customer service

Help desk processes

Ausbildung

Bachelor’s degree

Tools

Active Directory

SCCM/Endpoint Configuration Manager

MATLAB

LabVIEW

SolidWorks

Jobbeschreibung

Job Title: Systems Manager

Department: Engineering | Engineering Technology Services

Client Services team members provide tier 1 and 2 IT computing support for faculty, staff, students, researchers and computing labs for the College of Engineering (CoE); leads in providing immediate assistance and problem resolution while meeting SLAs and service goals; researches technical problems to independently identify, isolate and resolve issues with computing systems, printers, peripherals, operating systems and deployments; performs testing and installation of solutions; partners with tier 2 and 3 technicians to resolve complex issues requiring escalation; deploys images and software applications; creates accounts and helps to identify equipment needs; provides training and computing device orientation to customers and writes documentation; manages and monitors computer assets to maintain departmental inventory; assists in audit and inventory compilation; ensures all University and College policies are followed; manages and meets all compliance and reporting requirements of the University, College, departments and/or centers, as needed; adheres to ITIL best practice framework in an effort to ensure the availability, security and performance of infrastructure systems and fulfillment of customer Service Level Agreements (SLAs).

Qualifications: Education Required: Bachelor’s degree, or vocational or technical school degree or equivalent combination of education and experience Experience Required: 2-4 years’ experience in supporting Microsoft Windows clients and/or Apple clients, peripherals, and their connectivity in a networked environment; customer service background in a technical environment; strong verbal and written communication skills; familiarity with Microsoft or Google productivity suites; knowledge of help desk processes and procedures; ability to provide technical guidance to less experienced staff. Desired Qualifications: Ability to lift 25 pounds, climb stairs, and have good dexterity strongly desired; experience with formal help desk ticketing system; industry certification in one or more of the following: ITIL Foundations, CompTIA Network+, Apple ACMT, Microsoft MCSA or MCSE or MCP. Familiarity with installing specialized software (e.g. MATLAB, Labview, Solidworks) including an understanding of software licensing. Experiential knowledge of enterprise services such as Active Directory and SCCM/Endpoint Configuration Manager. Experience with patch management and deploying and testing desktop software images using automated tools.

The target hiring range for this job profile is $26.78 - $34.95. The actual salary paid to an individual will vary based on multiple factors, including but not limit to, education, years of experience, internal equity, etc.

Location: Hitchcock Hall (0274) Position Type: Regular Scheduled Hours: 40 Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status.

The university is an equal opportunity employer, including veterans and disability.

Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care.

Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit.

We bring out the best in people, help each other succeed and learn together.

By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers.

We’re a team of dedicated colleagues with access to boundless resources that support you.