New York Metro Enterprise AI CX Executive

Zendesk

New York (NY)

Hybrid

USD 283,000 - 425,000

Full time

14 days+

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Benefits offered by this job

Hybrid work model

Remote work flexibility

Job summary

Zendesk in New York is seeking an Enterprise Account Executive to drive growth in AI-enabled CX solutions for large enterprise clients. You will build trusted relationships with C-level stakeholders, lead multi-month deals, and shape value-justified business cases that demonstrate ROI.

This role requires 8+ years in cloud software sales, a proven record in enterprise cycles, and comfort traveling. Zendesk offers a hybrid work model with opportunities to collaborate across global offices and

Qualifications

8+ years of cloud/software B2B sales or solution engineering experience.
Proven success navigating complex enterprise sales cycles with multi-month engagements and executive stakeholders.
Experience selling to Enterprise organizations ($1B+ revenue) in tech sector.
Strong quota attainment and VP/C-level engagement skills.

Responsibilities

Drive top line revenue growth by acquiring new Enterprise customers.
Identify opportunities to expand AI and automation adoption.
Create quarterly territory and account plans to grow Zendesk’s Enterprise market share.
Develop understanding of Zendesk’s AI/CX platform and align to client goals.
Lead complex multi-stakeholder sales cycles with proof of concept stages and AI-enabled solution design.
Maintain a robust pipeline and accurate forecasting to exceed goals.
Build C-level relationships and position Zendesk as trusted advisor.
Collaborate with Sales, Customer Success, Solutions Engineering, and Product teams to deliver value-driven solutions.
Negotiate and close high-value enterprise deals with compelling ROI insights.