Hybrid Enterprise AI & CX Account Executive

Zendesk; New Jersey; Hybrid; USD 283,000 - 425,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation

Job summary

Zendesk is seeking an Enterprise Account Executive to drive AI-powered CX growth in enterprise markets. You will build trusted relationships, lead multi-month deals, and shape strategies to expand Zendesk’s footprint within strategic accounts.

You will manage complex sales cycles, align Zendesk AI/CX solutions with customer goals, and collaborate with cross-functional teams to deliver measurable ROI. The role requires significant travel and resides in the New York metro area.

Qualifications

• 8+ years in cloud/software B2B sales or solution engineering with quota attainment.
• Experience navigating complex Enterprise sales cycles with multi-month engagements.
• Proven success selling to large Enterprise organizations and executive stakeholders.

Responsibilities

• Drive top-line revenue by acquiring new Enterprise customers and penetrating top-tier technology accounts.
• Expand AI and automation adoption, including cross-sell and upsell opportunities.
• Create quarterly territory and account plans with actionable tactics.
• Develop understanding of Zendesk AI/CX platform and align to business goals.
• Lead multi-stakeholder sales cycles with PoCs and AI-enabled design.
• Maintain a robust pipeline and accurate forecasting to beat targets.
• Build C-level relationships and position Zendesk as a trusted advisor.
• Collaborate with Customer Success, Solutions Engineering, and Product teams.
• Close high-value enterprise deals with value-based business cases.
• Stay current with industry trends and competitive landscape.

Skills

Enterprise sales

Stakeholder management

Executive engagement

Cross-functional collaboration

Forecasting

Territory planning

Negotiation

AI solutions

Education

BA/BS degree or equivalent experience

Tools

Salesforce

Outreach

Clari

Seismic

Looker

Job description

Zendesk is seeking an Enterprise Account Executive to drive AI-powered CX growth in enterprise markets. You will build trusted relationships, lead multi-month deals, and shape strategies to expand Zendesk’s footprint within strategic accounts.

You will manage complex sales cycles, align Zendesk AI/CX solutions with customer goals, and collaborate with cross-functional teams to deliver measurable ROI. The role requires significant travel and resides in the New York metro area.