New Property Launch Concierge

Hotwire Communications; Boca Raton (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive Healthcare/Dental/Vision

401K Retirement Plan

Paid Vacation

Paid Volunteer Time

Paid Parental Leave

Hotwire Service Discounts

Employee Referral Bonuses

Exclusive Entertainment Discounts/Perk

Job summary

Hotwire Communications is seeking a New Property Launch Concierge in Florida to perform home-based surveys at new-launch properties, delivering tailored technology service recommendations and coordinating with clients in the assigned local territory.

You will review existing services, upsell solutions like security and home automation, and obtain service orders while staying current on industry trends and company standards.

Qualifications

• Customer service experience with telecom and tech knowledge.
• Working knowledge of VOIP, LAN, TCP/IP, and telecom devices.
• Passion for technology and home automation.
• Experience in sales/upgrading opportunities.

Responsibilities

• Conduct on-site in-home surveys to assess service needs.
• Suggest upgrades and additional services such as security or home automation.
• Obtain orders/contracts paid by clients.
• Attend on-site in customers' homes and community locations.
• Identify upsell opportunities and sell solutions.
• Participate in setting community sales and product strategy.
• Provide feedback to improve sales processes.
• Maintain product knowledge and attend weekly meetings.
• Other duties as assigned by Supervisor.

Skills

Customer service

Technology enthusiasm

Technical support

Sales Upsell

Driver's license

Tools

VOIP

LAN

TCP/IP

Alcatel

Cisco

ZTE

Video on Demand

IPTV

Job description

The New Property Launch Conciergeis responsible for ensuring the home based technology needs of clients within new launch properties, by conducting in-home, in-person surveys at assigned properties as well as recommending additional services based on customer’s needs or desires within an assigned local territory.

RESPONSIBILITIES:

• Ensure new property launch customers are receiving bulk services and review existing services to suggest upgrades or additional products such as security and home automation.
• Obtain orders or contracts for services that will be paid by the client or customer.
• Attend and be regularly engaged on-site in customers’ homes and other community based locations.
• Identify upselling opportunities by targeting residential prospects in assigned community events, evaluating their needs, and selling solutions for those needs.
• Participate in setting targeted community sales & product strategy by remaining current on competitive offers, industry trends, and market activities.
• Provide feedback to enhance sales processes.
• Maintain quality service by selling appropriate solutions in keeping with Company’s standards and identified revenue and penetration objectives.
• Maintain product and technical knowledge by engaging in group discussions, attending weekly sales meetings, and educational workshops; reviewing professional publications; establishing personal relationships and embracing best practices.
• Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Customer service experience along with a working understanding of VOIP, LAN, TCP/IP, Alcatel, Cisco, ZTE, Video on Demand, Fiber Optics and IPTV
• Working knowledge of related disciplines in customer support operations, i.e. Launch Operations, Call Center, Field Operations, Telecommunications and Network Operations
• Passion for technology and home automation
• Previous technical support roles with sales or upgrading opportunities
• Passion for technology and home automation
• Previous technical support roles with sales or upgrading opportunities
• Must have active clean, non-restricted, state issued driver’s license in assigned state

BENEFITS:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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