New Property Launch Concierge

Hotwire Communications, LTD; Houston (TX); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

401K Retirement Plan

Paid Vacation, Sick Time, and Holidays

Employee discounts on services

Job summary

Hotwire Communications, LTD seeks a New Property Launch Concierge to manage in-home surveys and tailor home technology solutions for clients in new launch properties. The role involves on-site visits, upselling optional services like security and home automation, and coordinating with the local sales team to meet revenue goals.

The ideal candidate excels in customer service, tech literacy, and proactive communication.

Qualifications

• Customer service experience and knowledge of VOIP, LAN, TCP/IP, and telecom equipment.
• Willingness to learn about home automation and new services.
• Ability to upsell and upgrade services to customers in homes.

Responsibilities

• Ensure new property launch customers receive bulk services and review existing services to suggest upgrades.
• Obtain orders or contracts for services paid by the client.
• Attend on-site in customers’ homes and community locations.
• Identify upsell opportunities by targeting residential prospects at events.
• Contribute to sales and product strategy by staying informed on market trends.
• Provide feedback to improve sales processes.
• Maintain knowledge of products and services and participate in training.
• Other duties as assigned by Supervisor.

Skills

Customer service experience

Technology enthusiast

Strong communication skills

Sales/upgrading opportunities

Tools

VOIP

LAN

TCP/IP

Alcatel

Cisco

ZTE

Video on Demand

Fiber Optics

IPTV

Job description

The New Property Launch Concierge is responsible for ensuring the home based technology needs of clients within new launch properties, by conducting in-home, in-person surveys at assigned properties as well as recommending additional services based on customer’s needs or desires within an assigned local territory.

RESPONSIBILITIES:

• Ensure new property launch customers are receiving bulk services and review existing services to suggest upgrades or additional products such as security and home automation.
• Obtain orders or contracts for services that will be paid by the client or customer.
• Attend and be regularly engaged on-site in customers’ homes and other community based locations.
• Identify upselling opportunities by targeting residential prospects in assigned community events, evaluating their needs, and selling solutions for those needs.
• Participate in setting targeted community sales & product strategy by remaining current on competitive offers, industry trends, and market activities.
• Provide feedback to enhance sales processes.
• Maintain quality service by selling appropriate solutions in keeping with Company’s standards and identified revenue and penetration objectives.
• Maintain product and technical knowledge by engaging in group discussions, attending weekly sales meetings, and educational workshops; reviewing professional publications; establishing personal relationships and embracing best practices.
• Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Customer service experience along with a working understanding of VOIP, LAN, TCP/IP, Alcatel, Cisco, ZTE, Video on Demand, Fiber Optics and IPTV
• Working knowledge of related disciplines in customer support operations, i.e. Launch Operations, Call Center, Field Operations, Telecommunications and Network Operations
• Passion for technology and home automation
• Previous technical support roles with sales or upgrading opportunities
• Passion for technology and home automation
• Previous technical support roles with sales or upgrading opportunities
• Must have active clean, non-restricted, state issued driver’s license in assigned state

BENEFITS:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.