New Property Launch Concierge

Hotwire Communications Ltd; Boca Raton (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Healthcare/Dental/Vision

401K with company match

Paid vacation, sick time, and holidays

Paid volunteer time

Paid parental leave

Hotwire service discounts

Employee referral bonuses

Entertainment discounts

Job summary

Hotwire Communications Ltd seeks a New Property Launch Concierge to serve clients in new launch properties, conducting in-home surveys and recommending services based on needs within an assigned local territory.

The role focuses on on-site visits, upselling bulk services like security and home automation, and obtaining service orders while staying current on telecom products and maintaining company standards.

Qualifications

• Customer service experience with understanding of VOIP and network tech.
• Familiarity with launch operations, call center, field ops and telecom.
• Interest in technology and home automation.
• Active clean state driver's license in assigned state.

Responsibilities

• Sell services and upgrades to new property launch customers.
• Obtain orders or contracts paid by client.
• Attend on-site in homes and community locations.
• Identify upselling opportunities with residential prospects.
• Stay current on competitive offers, trends, and product strategy.
• Provide feedback to improve sales processes.
• Maintain product knowledge through meetings and trainings.
• Perform other duties as assigned.

Skills

Customer service experience

VOIP

LAN

TCP/IP

Alcatel

Cisco

ZTE

Video on Demand

Fiber Optics

IPTV

Launch Operations

Call Center

Field Operations

Telecommunications

Network Operations

Technology passion

Home automation

Driver's license

Job description

The New Property Launch Concierge is responsible for ensuring the home based technology needs of clients within new launch properties, by conducting in-home, in-person surveys at assigned properties as well as recommending additional services based on customer’s needs or desires within an assigned local territory.

RESPONSIBILITIES:

• Ensure new property launch customers are receiving bulk services and review existing services to suggest upgrades or additional products such as security and home automation.
• Obtain orders or contracts for services that will be paid by the client or customer.
• Attend and be regularly engaged on-site in customers’ homes and other community based locations.
• Identify upselling opportunities by targeting residential prospects in assigned community events, evaluating their needs, and selling solutions for those needs.
• Participate in setting targeted community sales & product strategy by remaining current on competitive offers, industry trends, and market activities.
• Provide feedback to enhance sales processes.
• Maintain quality service by selling appropriate solutions in keeping with Company’s standards and identified revenue and penetration objectives.
• Maintain product and technical knowledge by engaging in group discussions, attending weekly sales meetings, and educational workshops; reviewing professional publications; establishing personal relationships and embracing best practices.
• Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Customer service experience along with a working understanding of VOIP, LAN, TCP/IP, Alcatel, Cisco, ZTE, Video on Demand, Fiber Optics and IPTV
• Working knowledge of related disciplines in customer support operations, i.e. Launch Operations, Call Center, Field Operations, Telecommunications and Network Operations
• Passion for technology and home automation
• Previous technical support roles with sales or upgrading opportunities
• Passion for technology and home automation
• Previous technical support roles with sales or upgrading opportunities
• Must have active clean, non-restricted, state issued driver’s license in assigned state

BENEFITS:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.