New Property Launch Concierge

Hotwire Communications Ltd; Boynton Beach (FL); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Healthcare/Dental/Vision plans

401K Retirement Plan

Paid Vacation and Holidays

Paid Volunteer Time

Paid Parental Leave

Service Discounts for employees

Employee Referral Bonuses

Entertainment Discounts

Job summary

Hotwire Communications Ltd. seeks a New Property Launch Concierge to perform in-home surveys and assess customer needs for new launch properties in Florida. You will review existing services, recommend upgrades, and help secure orders for services in the assigned territory.

The role emphasizes customer service, knowledge of VOIP and fiber optics, and opportunities to upsell security and home automation solutions. Field-based position with travel within local properties and events.

Qualifications

• Customer service mindset with ability to explain complex technology to customers
• Familiarity with VOIP, LAN, TCP/IP, and fiber optics concepts is expected
• Strong interest in home automation and related services

Responsibilities

• Conduct in-home, in-person surveys to assess client needs in new launch properties
• Suggest upgrades and additional products like security and home automation
• Obtain orders or contracts for services paid by clients
• On-site engagement at customers' homes and community locations
• Identify upsell opportunities during community events and sales activities
• Provide feedback to improve sales processes and training
• Maintain product knowledge and participate in weekly meetings and workshops
• Perform other duties as assigned by Supervisor

Job description

The New Property Launch Concierge is responsible for ensuring the home based technology needs of clients within new launch properties, by conducting in‑home, in‑person surveys at assigned properties as well as recommending additional services based on customer’s needs or desires within an assigned local territory.

RESPONSIBILITIES

• Ensure new property launch customers are receiving bulk services and review existing services to suggest upgrades or additional products such as security and home automation.
• Obtain orders or contracts for services that will be paid by the client or customer.
• Attend and be regularly engaged on‑site in customers’ homes and other community based locations.
• Identify upselling opportunities by targeting residential prospects in assigned community events, evaluating their needs, and selling solutions for those needs.
• Participate in setting targeted community sales & product strategy by remaining current on competitive offers, industry trends, and market activities.
• Provide feedback to enhance sales processes.
• Maintain quality service by selling appropriate solutions in keeping with Company’s standards and identified revenue and penetration objectives.
• Maintain product and technical knowledge by engaging in group discussions, attending weekly sales meetings, and educational workshops; reviewing professional publications; establishing personal relationships and embracing best practices.
• Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Customer service experience along with a working understanding of VOIP, LAN, TCP/IP, Alcatel, Cisco, ZTE, Video on Demand, Fiber Optics and IPTV
• Working knowledge of related disciplines in customer support operations, i.e. Launch Operations, Call Center, Field Operations, Telecommunications and Network Operations
• Passion for technology and home automation
• Previous technical support roles with sales or upgrading opportunities
• Passion for technology and home automation
• Previous technical support roles with sales or upgrading opportunities
• Must have active clean, non-restricted, state issued driver’s license in assigned state

BENEFITS

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.