New Property Launch Concierge

Hotwire Communications Ltd; Salisbury (NC); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Healthcare/Dental/Vision

401K with Company Match

Paid Vacation

Birthday/Holiday time

Volunteer Time

Parental Leave

Employee Discounts

Referral Bonuses

Job summary

Hotwire Communications Ltd seeks a New Property Launch Concierge to conduct in-home surveys, assess home technology needs, and recommend services in a local territory.

The role focuses on ensuring customers receive bulk services, identifying upgrades, and driving additional product sales during on-site visits and community events.

Qualifications

• Customer service experience with technical understanding is required.
• Familiarity with VOIP, LAN, TCP/IP and fiber/ IPTV concepts.
• Proven ability to upsell or upgrade services to customers.

Responsibilities

• Ensure new property launch customers receive bulk services and review existing services for upgrades.
• Obtain orders or contracts for client-paid services.
• Attend on-site surveys in homes and community locations.
• Identify upselling opportunities by targeting residential prospects at events.
• Contribute to setting sales and product strategy by staying current on market trends.
• Provide feedback to enhance sales processes and efficiency.
• Maintain knowledge through group discussions, meetings, and workshops.
• Perform other duties as assigned by Supervisor.

Skills

Customer service

VOIP & TCP/IP

Home networking basics

Sales / upselling experience

Driver's license

On-site field readiness

Tools

Alcatel

Cisco

ZTE

Job description

The New Property Launch Concierge is responsible for ensuring the home based technology needs of clients within new launch properties, by conducting in-home, in-person surveys at assigned properties as well as recommending additional services based on customer’s needs or desires within an assigned local territory.

RESPONSIBILITIES:

• Ensure new property launch customers are receiving bulk services and review existing services to suggest upgrades or additional products such as security and home automation.
• Obtain orders or contracts for services that will be paid by the client or customer.
• Attend and be regularly engaged on-site in customers’ homes and other community based locations.
• Identify upselling opportunities by targeting residential prospects in assigned community events, evaluating their needs, and selling solutions for those needs.
• Participate in setting targeted community sales & product strategy by remaining current on competitive offers, industry trends, and market activities.
• Provide feedback to enhance sales processes.
• Maintain quality service by selling appropriate solutions in keeping with Company’s standards and identified revenue and penetration objectives.
• Maintain product and technical knowledge by engaging in group discussions, attending weekly sales meetings, and educational workshops; reviewing professional publications; establishing personal relationships and embracing best practices.
• Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Customer service experience along with a working understanding of VOIP, LAN, TCP/IP, Alcatel, Cisco, ZTE, Video on Demand, Fiber Optics and IPTV
• Working knowledge of related disciplines in customer support operations, i.e. Launch Operations, Call Center, Field Operations, Telecommunications and Network Operations
• Passion for technology and home automation
• Previous technical support roles with sales or upgrading opportunities
• Passion for technology and home automation
• Previous technical support roles with sales or upgrading opportunities
• Must have active clean, non-restricted, state issued driver’s license in assigned state

BENEFITS:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.