New Patient Experience Coordinator

Dental Associates of Delaware; Wilmington, Northern (DE, KY); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Full-Time

Paid Time Off

Medical Benefits

Dental Benefits

Vision Benefits

401(k)

Uniform Allowance

HSA / FSA / HRA

Job summary

Dental Associates of Delaware seeks a friendly New Patient Coordinator to create an exceptional experience from a patient’s first contact. You’ll answer questions, schedule visits, welcome new patients, and guide them through their initial visit to foster trust and ongoing care.

The ideal candidate has a high school diploma, comfort with computers and dental software, and strong written and spoken communication.

Qualifications

• High school diploma or equivalent.
• Familiar with computers, preferably dental software packages.
• Excellent written and oral communication skills.
• Strong inter-personal skills.

Responsibilities

• Connect with new patients by phone and other channels, providing warm, professional, and personalized service.
• Build relationships with prospective patients and help them understand the value of establishing dental care.
• Convert new patient inquiries into scheduled and completed appointments through effective communication and follow-up.
• Verify insurance, communicate financial expectations, and help remove barriers to care.
• Coordinate paperwork, records, radiographs, and other details needed for a successful first visit.
• Welcome new patients, provide a five-star experience, and help them feel at home in our practice.
• Follow up after the first visit to ensure a positive experience and encourage continued care.
• Work closely with our doctors and team to create a seamless experience from the first call through ongoing care.
• Assist with other front office responsibilities as needed.

Skills

Customer service

Communication

Interpersonal skills

Phone inquiries

Education

High school diploma or equivalent

Tools

Dental software

Job description

Dental Associates of Delaware seeks a friendly New Patient Coordinator to create an exceptional experience from a patient’s first contact. You’ll answer questions, schedule visits, welcome new patients, and guide them through their initial visit to foster trust and ongoing care.

The ideal candidate has a high school diploma, comfort with computers and dental software, and strong written and spoken communication.