New Patient Coordinator

Dental Associates of Delaware; Wilmington, Northern (DE, KY); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Full-Time

Paid Time Off

Medical Benefits

Dental Benefits

Vision Benefits

401(k)

Uniform Allowance

HSA / FSA / HRA

Job summary

Dental Associates of Delaware seeks a friendly New Patient Coordinator to create an exceptional experience from a patient’s first contact. You’ll answer questions, schedule visits, welcome new patients, and guide them through their initial visit to foster trust and ongoing care.

The ideal candidate has a high school diploma, comfort with computers and dental software, and strong written and spoken communication.

Qualifications

• High school diploma or equivalent.
• Familiar with computers, preferably dental software packages.
• Excellent written and oral communication skills.
• Strong inter-personal skills.

Responsibilities

• Connect with new patients by phone and other channels, providing warm, professional, and personalized service.
• Build relationships with prospective patients and help them understand the value of establishing dental care.
• Convert new patient inquiries into scheduled and completed appointments through effective communication and follow-up.
• Verify insurance, communicate financial expectations, and help remove barriers to care.
• Coordinate paperwork, records, radiographs, and other details needed for a successful first visit.
• Welcome new patients, provide a five-star experience, and help them feel at home in our practice.
• Follow up after the first visit to ensure a positive experience and encourage continued care.
• Work closely with our doctors and team to create a seamless experience from the first call through ongoing care.
• Assist with other front office responsibilities as needed.

Skills

Customer service

Communication

Interpersonal skills

Phone inquiries

Education

High school diploma or equivalent

Tools

Dental software

Job description

Description

New Patient Coordinator

Dental Associates of Delaware(D.A.D.) is an independent, dentist-owned dental practice group proudly serving our community since 1975. We’re looking for a friendly, confident, and service-focused New Patient Coordinator to help create an exceptional experience from a patient’s very first interaction with D.A.D.

This role is about more than scheduling appointments. You’ll be the first point of contact for many of our new patients and will help turn that first phone call into the beginning of a lasting relationship. From answering questions and coordinating appointments to welcoming patients for their first visit and following up afterward, you’ll play an important role in helping patients feel comfortable, valued, and confident choosing D.A.D. for their ongoing dental care.

What You’ll Do

• Connect with new patients by phone and other communication channels, providing warm, professional, and personalized service.
• Build relationships with prospective patients and help them understand the value of establishing dental care.
• Convert new patient inquiries into scheduled and completed appointments through effective communication and follow-up.
• Verify insurance, communicate financial expectations, and help remove barriers to care.
• Coordinate paperwork, records, radiographs, and other details needed for a successful first visit.
• Welcome new patients, provide a five-star experience, and help them feel at home in our practice.
• Follow up after the first visit to ensure a positive experience and encourage continued care.
• Work closely with our doctors and team to create a seamless experience from the first call through ongoing care.
• Assist with other front office responsibilities as needed.

What We’re Looking For

We’re looking for someone who genuinely enjoys helping people and creating great experiences. Strong customer service and communication skills are most important. The ideal candidate is warm, personable, organized, confident, and comfortable connecting with patients over the phone and in person.

Dental experience is preferred, particularly experience with scheduling, insurance, or patient coordination, but exceptional customer service skills are what matter most.

What We Offer

• Full-Time opportunity
• Paid Time Off
• Medical, Dental & Vision Benefits
• 401(k)
• Company-Provided Life & Accidental Death & Dismemberment (AD&D) Insurance and Long-Term Disability Coverage
• Uniform Allowance
• Additional voluntary benefits, including Short-Term Disability, HSA, FSA, and HRA
• Supportive team environment

Join a Practice That’s Been Here for Generations

For more than 50 years, D.A.D. has built its reputation on exceptional dental care and lasting relationships with patients and families in our community. We’re proud to remain an independent, dentist-owned organization where our focus is on our patients, our people, and the communities we serve.

If you’re passionate about people, outstanding service, and making a great first impression, we’d love to have you join our team!

Come help us build patients for life.

Requirements

Qualifications and Requirements

• High school diploma or equivalent
• Familiar with computers, preferably dental software packages.
• Excellent written and oral communication skills.
• Strong inter-personal skills.

About D.A.D.

• Every member of D.A.D. is valued and is a part of a unified team.
• Every member of D.A.D. is treated with respect - your ideas, dedication, and work ethic are appreciated and seen!
• D.A.D. staff excel at customer service - we focus on a patient-centric approach.
• We can rely on each other for support, encouragement, and accountability. Our team works hard and is committed to continuous improvement.

Status Classification

Hourly/Non-Exempt

EEO Statement

Dental Associates of Delaware is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics when making hiring decisions. All employment is decided on the basis of qualifications, merit, and business need.