Patient Coordinator

Dental Associates of Delaware; Wilmington, Northern (DE, KY); Hybrid; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Paid Time Off

Medical Benefits

Dental Benefits

Vision Benefits

401(k)

Life Insurance

AD&D Insurance

Long-Term Disability

Uniform Allowance

HSA

FSA

HRA

Supportive team environment

Job summary

Dental Associates of Delaware is seeking a Patient Coordinator to be at the heart of the patient experience. You’ll greet patients, answer calls, coordinate scheduling, and support the clinical team to keep the day running smoothly.

The ideal candidate is friendly, organized, and detail-oriented with strong customer service and communication skills. Previous dental or healthcare exposure is preferred, but exceptional service talent is valued.

Qualifications

• High School diploma or equivalent.
• Excellent customer service skills.
• Strong written and oral communication skill.
• Basic computer knowledge.
• Ability to multi-task

Responsibilities

• Welcome and greet patients, doctors, vendors, and team members with a warm and professional demeanor.
• Create a five-star experience for patients from arrival through departure.
• Answer incoming calls promptly and professionally, assist callers with their needs, and route calls and messages to the appropriate team members.
• Coordinate patient flow and communicate with the clinical team to keep appointments running smoothly.
• Confirm upcoming appointments and assist with scheduling and hygiene recall.
• Help new patients feel welcomed and prepared as they begin their relationship with D.A.D.
• Confirm insurance benefits and help patients understand their coverage and financial responsibilities.
• Collect patient payments and assist with treatment and financial coordination when needed.
• Schedule future hygiene appointments and help maintain strong recall.
• Assist with opening, closing, and daily office preparation.
• Maintain a clean, organized, and welcoming reception area and patient beverage station.
• Distribute mail and assist with other administrative responsibilities as needed.
• Support patients with special needs and provide assistance when appropriate.
• Work closely with Office Management and the clinical team to help ensure an efficient, positive patient experience.
• Take on additional responsibilities and projects as assigned by Office Management.

Skills

Customer service

Communication

Detail-oriented

Multitasking

Organized

Team player

Dental scheduling

Denticon

Education

High School diploma or equivalent

Tools

Denticon

Job description

Description

Patient Coordinator

Dental Associates of Delaware is an independent, dentist-owned dental practice group proudly serving our community since 1975. We’re looking for a friendly, professional, and service-focused Patient Coordinator to help create an exceptional experience for every patient who walks through our doors.

As a Patient Coordinator, you’ll be at the heart of the patient experience. From the moment patients arrive until they leave, you’ll help make sure they feel welcomed, cared for, and informed. You’ll work closely with our doctors, hygienists, and team to keep the day running smoothly while providing the friendly, personalized service that makes patients want to continue choosing D.A.D. for their dental care.

What You’ll Do

• Welcome and greet patients, doctors, vendors, and team members with a warm and professional demeanor.
• Create a five-star experience for patients from arrival through departure.
• Answer incoming calls promptly and professionally, assist callers with their needs, and route calls and messages to the appropriate team members.
• Coordinate patient flow and communicate with the clinical team to keep appointments running smoothly.
• Confirm upcoming appointments and assist with scheduling and hygiene recall.
• Help new patients feel welcomed and prepared as they begin their relationship with D.A.D.
• Confirm insurance benefits and help patients understand their coverage and financial responsibilities.
• Collect patient payments and assist with treatment and financial coordination when needed.
• Schedule future hygiene appointments and help maintain strong recall.
• Assist with opening, closing, and daily office preparation.
• Maintain a clean, organized, and welcoming reception area and patient beverage station.
• Distribute mail and assist with other administrative responsibilities as needed.
• Support patients with special needs and provide assistance when appropriate.
• Work closely with Office Management and the clinical team to help ensure an efficient, positive patient experience.
• Take on additional responsibilities and projects as assigned by Office Management.

What We’re Looking For

We’re looking for someone who genuinely enjoys helping people and creating great experiences. Strong customer service and communication skills are most important.

The ideal candidate is:

• Warm, friendly, and welcoming.
• Professional and confident when communicating with patients in person and by phone.
• Organized and detail-oriented.
• Able to multitask and stay calm in a fast-paced environment.
• A team player who enjoys working closely with doctors and coworkers.
• Comfortable discussing scheduling, insurance, and patient financial responsibilities.
• Dependable and willing to take ownership of keeping the front office running smoothly.
• Previous dental or healthcare experience is preferred, but exceptional customer service experience is highly valued.
• Experience with dental scheduling, insurance verification, recall, or Denticon is a plus.

What We Offer

• Full-Time opportunity
• Paid Time Off
• Medical, Dental & Vision Benefits
• 401(k)
• Company-Provided Life & Accidental Death & Dismemberment (AD&D) Insurance
• Long-Term Disability Coverage
• Uniform Allowance
• Additional voluntary benefits, including Short-Term Disability, HSA, FSA, and HRA
• Supportive team environment

Join a Practice That’s Been Here for Generations

For more than 50 years, D.A.D. has built its reputation on exceptional dental care and lasting relationships with patients and families in our community. We’re proud to remain an independent, dentist-owned organization where our focus is on our patients, our people, and the communities we serve.

If you’re someone who loves people, takes pride in providing exceptional service, and wants to be an important part of a team that makes a difference every day, we’d love to have you join us!

Come help us create exceptional experiences and build patients for life.

Requirements

Qualifications and Requirements:

• High School diploma or equivalent
• Excellent customer service skills
• Strong written and oral communication skill
• Basic computer knowledge.
• Ability to multi-task

Leadership:

• Every member of D.A.D. is valued.
• Every member of D.A.D. is treated with respect.
• D.A.D. staff excel at customer service.
• We can rely on each other for support.
• I am committed to the company’s success.

Status Classification: Hourly/Non-Exempt

EEO statement:

Dental Associates of Delaware is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics when making hiring decisions. All employment is decided on the basis of qualifications, merit, and business need.