Dental Front Desk & New Patient Coordinator

Dental Associates of Delaware; Millsboro (DE); On-site; USD 32,000 - 44,000; Full time

Job summary

Dental Associates of Delaware in Millsboro, DE, is seeking a full-time Front Desk/New Patient Coordinator to support the clinical team and guide patients through their journey with care and respect.

The ideal candidate will have dental/medical office experience, strong communication, proficiency with Microsoft Office, and a willingness to learn new systems in a busy practice environment.

Qualifications

• At least one year of experience working with patients in a dental or medical office or equivalent customer service experience.
• Ability to relay information to patients in a compassionate and articulate way.
• Exceptional communication and customer service skills.
• Ability to adapt and multi-task while maintaining organization.
• Comfort interacting with patients at every stage of their dental journey and across the company.
• Proficiency with Microsoft Office and general computer applications; willingness to learn new systems.

Responsibilities

• Serve as the first point-of-contact for patients, greeting them in person and on the multi-line phone system.
• Complete new patient intake forms and coordinate with clinical and administrative teams.
• Handle onboarding paperwork and records in compliance with HIPAA and workflows.
• Communicate with patients by phone, electronically, and in person.
• Schedule new patient appointments per guidelines and provider availability.
• Maintain and deliver reports related to new patient numbers.
• Verify insurance eligibility and benefits; calculate, communicate, and collect co-pays.
• Input new insurance plans in Denticon and maintain existing ones.

Skills

Patient communication

Microsoft Office

Multi-tasking

Customer service

Phone etiquette

Team coordination

Education

HS diploma or equivalent

Valid driver’s license

Tools

Denticon

Job description

Dental Associates of Delaware in Millsboro, DE, is seeking a full-time Front Desk/New Patient Coordinator to support the clinical team and guide patients through their journey with care and respect.

The ideal candidate will have dental/medical office experience, strong communication, proficiency with Microsoft Office, and a willingness to learn new systems in a busy practice environment.