Dental Front Desk & Patient Experience Coordinator

Great Expressions Dental Centers; Troy (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Great Expressions Dental Centers seeks a Patient Coordinator to be the first point of contact for patients. You will greet visitors, schedule appointments, and manage patient records to ensure a smooth experience.

In this role you will coordinate with dental staff to optimize calendar flow, handle insurance information and payments, and maintain confidentiality while delivering friendly service to patients and families.

Qualifications

• 1–3 years of receptionist or customer service experience.
• Experience in healthcare or dental settings is a plus.
• Strong communication and organizational skills.

Responsibilities

• Greet patients and provide a warm, professional welcome.
• Maintain a comfortable waiting area and courteous demeanor.
• Schedule appointments according to staff availability and patient preferences.
• Confirm and remind patients about upcoming appointments via phone or other channels.
• Coordinate with dental staff to optimize the calendar and patient flow.
• Collect and update patient information and medical history accurately.
• Create and maintain patient records in the practice management system.
• Ensure confidentiality and privacy of patient records.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments.
• Process insurance claims and liaise with providers as needed.
• Answer patient inquiries regarding services, availability, and policies.
• Provide pre-appointment instructions and required paperwork.
• Keep reception area clean and organized and support smooth operations.
• Communicate with hygienists, assistants, and dentists about arrivals or changes.

Skills

Customer service

Front desk

Healthcare experience

Education

High school diploma or equivalent

Job description

Great Expressions Dental Centers seeks a Patient Coordinator to be the first point of contact for patients. You will greet visitors, schedule appointments, and manage patient records to ensure a smooth experience.

In this role you will coordinate with dental staff to optimize calendar flow, handle insurance information and payments, and maintain confidentiality while delivering friendly service to patients and families.