Dental Front Desk & Patient Experience Specialist

Great Expressions Dental Centers; Union (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

Great Expressions Dental Centers in New Jersey seeks a Patient Coordinator to be the first point of contact for patients visiting or calling the office. You will provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks.

You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience while coordinating with dental staff to optimize

Qualifications

• 1-3 years of proven experience as a receptionist or in a customer service role in a dental office
• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.

Responsibilities

• Greet patients and create a warm, inviting first impression.
• Schedule appointments according to staff availability and patient preferences.
• Maintain accurate patient records and ensure privacy compliance.
• Assist with verifying and updating insurance information and handling co-pays.
• Process insurance claims and liaise with providers for billing questions.
• Respond to patient inquiries by phone, email, or in person.
• Manage reception area cleanliness and patient flow to optimize scheduling.

Skills

Customer service

Scheduling

Administrative tasks

Patient communication

Education

High school diploma

Healthcare administration certification

Job description

Great Expressions Dental Centers in New Jersey seeks a Patient Coordinator to be the first point of contact for patients visiting or calling the office. You will provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks.

You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience while coordinating with dental staff to optimize