Dental Patient Experience Coordinator

Dental Associates of Delaware; Wilmington, Northern (DE, KY); Hybrid; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Paid Time Off

Medical Benefits

Dental Benefits

Vision Benefits

401(k)

Life Insurance

AD&D Insurance

Long-Term Disability

Uniform Allowance

HSA

FSA

HRA

Supportive team environment

Job summary

Dental Associates of Delaware is seeking a Patient Coordinator to be at the heart of the patient experience. You’ll greet patients, answer calls, coordinate scheduling, and support the clinical team to keep the day running smoothly.

The ideal candidate is friendly, organized, and detail-oriented with strong customer service and communication skills. Previous dental or healthcare exposure is preferred, but exceptional service talent is valued.

Qualifications

• High School diploma or equivalent.
• Excellent customer service skills.
• Strong written and oral communication skill.
• Basic computer knowledge.
• Ability to multi-task

Responsibilities

• Welcome and greet patients, doctors, vendors, and team members with a warm and professional demeanor.
• Create a five-star experience for patients from arrival through departure.
• Answer incoming calls promptly and professionally, assist callers with their needs, and route calls and messages to the appropriate team members.
• Coordinate patient flow and communicate with the clinical team to keep appointments running smoothly.
• Confirm upcoming appointments and assist with scheduling and hygiene recall.
• Help new patients feel welcomed and prepared as they begin their relationship with D.A.D.
• Confirm insurance benefits and help patients understand their coverage and financial responsibilities.
• Collect patient payments and assist with treatment and financial coordination when needed.
• Schedule future hygiene appointments and help maintain strong recall.
• Assist with opening, closing, and daily office preparation.
• Maintain a clean, organized, and welcoming reception area and patient beverage station.
• Distribute mail and assist with other administrative responsibilities as needed.
• Support patients with special needs and provide assistance when appropriate.
• Work closely with Office Management and the clinical team to help ensure an efficient, positive patient experience.
• Take on additional responsibilities and projects as assigned by Office Management.

Skills

Customer service

Communication

Detail-oriented

Multitasking

Organized

Team player

Dental scheduling

Denticon

Education

High School diploma or equivalent

Tools

Denticon

Job description

Dental Associates of Delaware is seeking a Patient Coordinator to be at the heart of the patient experience. You’ll greet patients, answer calls, coordinate scheduling, and support the clinical team to keep the day running smoothly.

The ideal candidate is friendly, organized, and detail-oriented with strong customer service and communication skills. Previous dental or healthcare exposure is preferred, but exceptional service talent is valued.