Front Desk/New Patient Coordinator

Dental Associates of Delaware; Millsboro (DE); On-site; USD 32,000 - 44,000; Full time

Job summary

Dental Associates of Delaware in Millsboro, DE, is seeking a full-time Front Desk/New Patient Coordinator to support the clinical team and guide patients through their journey with care and respect.

The ideal candidate will have dental/medical office experience, strong communication, proficiency with Microsoft Office, and a willingness to learn new systems in a busy practice environment.

Qualifications

• At least one year of experience working with patients in a dental or medical office or equivalent customer service experience.
• Ability to relay information to patients in a compassionate and articulate way.
• Exceptional communication and customer service skills.
• Ability to adapt and multi-task while maintaining organization.
• Comfort interacting with patients at every stage of their dental journey and across the company.
• Proficiency with Microsoft Office and general computer applications; willingness to learn new systems.

Responsibilities

• Serve as the first point-of-contact for patients, greeting them in person and on the multi-line phone system.
• Complete new patient intake forms and coordinate with clinical and administrative teams.
• Handle onboarding paperwork and records in compliance with HIPAA and workflows.
• Communicate with patients by phone, electronically, and in person.
• Schedule new patient appointments per guidelines and provider availability.
• Maintain and deliver reports related to new patient numbers.
• Verify insurance eligibility and benefits; calculate, communicate, and collect co-pays.
• Input new insurance plans in Denticon and maintain existing ones.

Skills

Patient communication

Microsoft Office

Multi-tasking

Customer service

Phone etiquette

Team coordination

Education

HS diploma or equivalent

Valid driver’s license

Tools

Denticon

Job description

Description

Dental Associates of Delaware is seeking a full-time Front Desk/New Patient Coordinator for our thriving Millsboro practice. You will be supporting the clinical team and guiding patients through every step of their journey with compassion, knowledge, care, and respect.

The Front Desk/New Patient Coordinator duties include:

• Serve as the first point-of-contact for our patients, warmly greeting them in person and utilizing a multi-line phone system to field and transfer calls as appropriate
• Complete new patient intake forms and follow workflows to communicate with the appropriate clinical and administrative team members in the office about pertinent information
• Handle and file patient onboarding paperwork and records, including records from other providers, in accordance with HIPAA regulations and office workflows
• Communicate with patients by phone, electronically, and in person
• Scheduling new patient appointments according to office guidelines and provider availability
• Maintain and deliver reports related to new patient numbers, ensuring accuracy and organization
• Verify patient insurance eligibility and benefits before scheduled appointments, and calculate, communicate, and collect patient co-pays before each visit.
• Input new insurance plans in Denticon and maintain existing ones

This position is ideal for someone with dental office experience who enjoys building relationships and working in a multi-faceted, busy environment.

Requirements

Must Have:

• At least one year of experience working with patients in a dental or medical office or equivalent customer service experience
• Ability to relay information to patients in a compassionate and articulate way
• Exceptional communication and customer service skills
• Ability to adapt and multi-task while maintaining organization
• High level of comfort interacting with individuals at each stage of their dental journey and at every level of the company
• Proficiency with Microsoft Office and general computer applications and a willingness to learn new systems and processes
• High school diploma or equivalent and valid driver's license

Preferred:

• At least one year of experience working in an administrative role in a dental or medical office as a Patient/Treatment Coordinator or similar role with knowledge of scheduling and insurance processes
• Knowledge of Denticon or similar dental or medical software
• Experience training or supporting team members

About D.A.D.:

• Every member of D.A.D. is valued and part of a unified team.
• Every member of D.A.D. is treated with respect -- your ideas, dedication, and work ethic are appreciated and seen!
• D.A.D. staff excel at customer service - we focus on a patient-centric approach.
• We can rely on each other for support, encouragement, and accountability. Our team works hard and is committed to continuous improvement.

EEO statement: Dental Associates of Delaware is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics when making hiring decisions. All employment is decided on the basis of qualifications, merit, and business need.