Patient Coordinator

J & J Staffing Resources; Wilmington (DE); On-site; USD 33,000 - 46,000; Full time

Job summary

A specialty dental practice in Wilmington, DE is seeking a Dental Patient Coordinator to provide exceptional customer service and manage front desk operations. This full-time role includes welcoming patients, handling scheduling, verifying insurance coverage, and maintaining confidentiality. The ideal candidate has at least 5 years of experience in a similar role, strong communication skills, and knowledge of dental terminology. Bilingual skills in English and Spanish are a plus. Competitive compensation is offered based on experience.

Qualifications

• At least 5 years of front desk or customer service experience preferred.
• Knowledge of dental terminology and procedures is beneficial.
• Strong ability to manage a fast-paced work environment.
• Experience with dental office software such as Dentrix, Eaglesoft, or Open Dental is preferred.
• Strong communication and multitasking in a fast-paced environment is essential.

Responsibilities

• Welcome patients and complete check-in procedures.
• Answer incoming calls and assist with scheduling.
• Verify insurance coverage and process payments.
• Process payments including co-pays and outstanding balances.
• Maintain confidential patient information per HIPAA guidelines.
• Keep the daily schedule running smoothly by managing patient flow.
• Collaborate with clinical staff to support efficient office operations.
• Communicate follow-up care, reminders, and scheduling needs.

Skills

Customer service experience

Communication skills

Multitasking

Bilingual (English and Spanish)

Education

High school diploma or equivalent

Tools

Dental office software (Dentrix, Eaglesoft, Open Dental)

Job description

Our client, a specialty dental practice in Wilmington, DE, is looking for an organized, personable, and customer-focused Dental Patient Coordinator to join their team. This is a full-time, temp-to-hire role offering competitive compensation based on experience.

Responsibilities

• Welcome patients and complete check-in procedures with a positive, professional attitude
• Answer incoming calls, assist with questions, and manage the appointment schedule
• Verify insurance coverage and secure any required authorizations
• Process payments, including co-pays and outstanding balances
• Maintain accurate and confidential patient information in accordance with HIPAA guidelines
• Keep the daily schedule running smoothly by managing patient flow
• Collaborate with clinical staff to support efficient office operations
• Communicate with patients regarding follow-up care, reminders, and scheduling needs
• Ensure the front desk and waiting area remain clean, organized, and presentable

Skills

• High school diploma or equivalent
• At least 5 years of front desk or customer service experience (dental or medical setting preferred)
• Knowledge of dental terminology, procedures, or insurance is a plus
• Experience with dental office software (such as Dentrix, Eaglesoft, or Open Dental) preferred
• Strong communication skills and the ability to multitask in a fast-paced environment
• Professional presentation and excellent attention to detail
• Bilingual in English and Spanish is a plus, but not required

https://hrcenter.ontempworks.com/en/JJStaff