New Patient Coordinator

Lane & Associates Family Dentistry; Durham (NC); On-site; USD 21,000 - 29,000; Part time

Job summary

Lane & Associates Family Dentistry in Durham, NC is seeking a part-time New Patient Coordinator to support the Orthodontic department. You will accompany the Orthodontist to new patient consultations, welcome patients, explain treatment options, and coordinate care across two offices in Durham and Miami.

The role requires 1–2 years of dental experience, NC X-ray certification, and the ability to lift 15–20 lbs.

Qualifications

• High School Diploma or GED is required.
• 1–2 years of dental experience is required.
• Orthodontic experience is preferred.
• NC X-Ray Certification is required.
• Ability to lift up to 15–20 lbs.

Responsibilities

• Conduct new patient consultations including office tours, treatment and financial overview, taking initial records (photos, X-rays, etc.).
• Schedule bonding and recall appointments; send patient and doctor correspondence.
• Prepare and present bonding contracts; review financial agreements and collect payments; post payments and set up auto-drafts.
• Maintain and manage patient reports and appointment confirmations; schedule ongoing maintenance and follow-up appointments.
• Monitor and respond to office emails; support other administrative and clinical tasks as needed.

Skills

Customer service

Organization

Communication

Team player

Dental software

Education

High School Diploma or GED

NC X-Ray Certification

Tools

Dental software

Microsoft Office

Job description

We are currently seeking a part-time (2 days a week) New Patient Coordinator to support our Orthodontic department. This pivotal role will involve following the Orthodontist to assist with new patient consultations in our Durham Miami office.

We are currently seeking a part-time (2 days a week) New Patient Coordinator to support our Orthodontic department. This pivotal role will involve following the Orthodontist to assist with new patient consultations in our Durham Miami office.

Position Overview:

As a New Patient Coordinator, you’ll be the friendly, knowledgeable first point of contact for new Orthodontic patients. You’ll play a vital role in welcoming patients, explaining treatment options, coordinating care, and ensuring a smooth and professional experience across both office locations.

Key Responsibilities:

• Conduct new patient consultations including:

  • Office tours

  • Treatment and financial overview

  • Taking initial records (photos, X-rays, etc.)

  • Scheduling bonding and recall appointments

  • Sending patient and doctor correspondence

• Prepare and present bonding contracts:

  • Set up contracts prior to bonding appointments

  • Review financial agreements and collect payments

  • Post payments, submit insurance claims, and set up auto-drafts

• Maintain and manage patient reports and appointment confirmations

• Schedule ongoing maintenance and follow-up appointments

• Monitor and respond to office emails

• Support other administrative and clinical tasks as needed

What We're Looking For:

• A positive, energetic team player with exceptional customer service skills

• Strong organizational, planning, and communication abilities

• Ability to thrive in a fast-paced, multi-location environment

• Professional appearance and demeanor

• Proficiency with dental software and general computer applications

Qualifications:

• High School Diploma or GED (required)

• 1–2 years of dental experience (required)

• Orthodontic experience (preferred)

• NC X-Ray Certification (required)

• Ability to lift up to 15–20 lbs