New Patient Coordinator

Lane-; Durham (NC); On-site; USD 25,000 - 39,000; Part time

Job summary

Lane- in Durham, NC is hiring a part-time New Patient Coordinator to support our Orthodontic department. The role involves being the friendly first contact for new patients, explaining treatment options, coordinating care across our Durham and Miami offices.

You will follow the orthodontist to new patient consultations, manage schedules, contracts, and communications, and ensure a smooth, professional experience.

Qualifications

• High School Diploma or GED is required.
• 1–2 years of dental experience is required.

Responsibilities

• Conduct new patient consultations and overview treatment and finances.
• Schedule bonding and recall appointments.
• Send patient and doctor correspondence.
• Prepare and present bonding contracts.
• Review financial agreements and collect payments.
• Post payments, submit insurance claims, and set up auto-drafts.
• Maintain patient reports and confirm appointments.
• Schedule ongoing maintenance and follow-up visits.
• Assist with administrative and clinical tasks as needed.

Skills

Customer service

Organizational skills

Communication

Multi-location coordination

Dental software

Education

High School Diploma or GED

Tools

Dental software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time Admin Durham, NC, US

We are currently seeking a part-time (2 days a week) New Patient Coordinator to support our Orthodontic department. This pivotal role will involve following the Orthodontist to assist with new patient consultations in our Durham Miami office.

Position Overview:

As a New Patient Coordinator, you'll be the friendly, knowledgeable first point of contact for new Orthodontic patients. You'll play a vital role in welcoming patients, explaining treatment options, coordinating care, and ensuring a smooth and professional experience across both office locations.

Key Responsibilities:

• Conduct new patient consultations including:
• Treatment and financial overview
• Scheduling bonding and recall appointments
• Sending patient and doctor correspondence
• Prepare and present bonding contracts:
• Set up contracts prior to bonding appointments
• Review financial agreements and collect payments
• Post payments, submit insurance claims, and set up auto-drafts
• Maintain and manage patient reports and appointment confirmations
• Schedule ongoing maintenance and follow-up appointments
• Monitor and respond to office emails
• Support other administrative and clinical tasks as needed

What We're Looking For:

• A positive, energetic team player with exceptional customer service skills
• Strong organizational, planning, and communication abilities
• Ability to thrive in a fast-paced, multi-location environment
• Professional appearance and demeanor
• Proficiency with dental software and general computer applications

Qualifications:

• High School Diploma or GED (required)
• 1-2 years of dental experience (required)