New Patient Coordinator

Socket.dev; Durham (NC); On-site; USD 25,000 - 36,000; Part time

Job summary

Socket.dev is seeking a part-time New Patient Coordinator to assist our Orthodontic department in Durham and related locations. You will welcome patients, explain treatment options, coordinate care, and ensure a smooth patient experience across office locations.

The role requires 1–2 years of dental experience, NC X-Ray Certification, and ability to lift 15–20 lbs. Strong organizational and communication skills are essential for a fast-paced, multi-location environment.

Qualifications

• High School Diploma or GED is required.
• 1–2 years of dental experience is required.
• Orthodontic experience is preferred.
• NC X-Ray Certification is required.
• Ability to lift up to 15–20 lbs.

Responsibilities

• Conduct new patient consultations including office tours and treatment overview.
• Take initial records (photos, X-rays, etc.).
• Schedule bonding and recall appointments.
• Prepare and present bonding contracts; review financial agreements and collect payments.
• Post payments, submit insurance claims, and set up auto-drafts.
• Maintain patient reports and appointment confirmations.
• Schedule ongoing maintenance and follow-up appointments.
• Monitor and respond to office emails.
• Support other administrative and clinical tasks as needed.

Skills

Customer service

Organizational skills

Communication

Team player

Dental software

Education

High School Diploma or GED

NC X-Ray Certification

Tools

Dental software

Office software

Job description

We are currently seeking a part-time (2 days a week) New Patient Coordinator to support our Orthodontic department. This pivotal role will involve following the Orthodontist to assist with new patient consultations in our Durham Miami office.

Position Overview:

As a New Patient Coordinator, you’ll be the friendly, knowledgeable first point of contact for new Orthodontic patients. You’ll play a vital role in welcoming patients, explaining treatment options, coordinating care, and ensuring a smooth and professional experience across both office locations.

Key Responsibilities:

• Conduct new patient consultations including:

  • Office tours

  • Treatment and financial overview

  • Taking initial records (photos, X-rays, etc.)

  • Scheduling bonding and recall appointments

  • Sending patient and doctor correspondence

• Prepare and present bonding contracts:

  • Set up contracts prior to bonding appointments

  • Review financial agreements and collect payments

  • Post payments, submit insurance claims, and set up auto-drafts

• Maintain and manage patient reports and appointment confirmations

• Schedule ongoing maintenance and follow-up appointments

• Monitor and respond to office emails

• Support other administrative and clinical tasks as needed

What We're Looking For:

• A positive, energetic team player with exceptional customer service skills

• Strong organizational, planning, and communication abilities

• Ability to thrive in a fast-paced, multi-location environment

• Professional appearance and demeanor

• Proficiency with dental software and general computer applications

Qualifications:

• High School Diploma or GED (required)

• 1–2 years of dental experience (required)

• Orthodontic experience (preferred)

• NC X-Ray Certification (required)

• Ability to lift up to 15–20 lbs