New Patient Concierge & Referral Specialist

Elliot Health System; New Hampshire; On-site; USD 25,000 - 39,000; Part time

Job summary

Elliot Health System is seeking an experienced medical office coordinator to independently manage the new patient office and serve as the first point of contact for patients, providers, and referring offices in New Hampshire.

You will process referrals, schedule appointments, verify demographics and insurance, obtain prior records, and maintain logs across referral workflows using Epic. This role requires strong multitasking, accuracy, and the ability to work on-site across varied shifts.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) years of medical office experience.
• Proficient in Microsoft Office and Epic EMR; strong detail and organizational skills.

Responsibilities

• Process incoming referrals for new and existing patients and contact patients to schedule appointments.
• Assist potential new patients and referring offices with new patient processes, with a large volume of phone contact and electronic and/or faxed new patient information.
• Answers and/or screen all incoming calls/inquiries and directs elsewhere as appropriate.
• Obtains and verifies demographic and coverage information, organize, ensure accuracy, and complete new patient referral forms following department guidelines for each new patient.
• Requests prior medical records, testing, and referrals and ensure information is received prior to appointment.
• Keeps track of each referral at various stages of completion and continually following up on pending issues.
• Verifies accuracy of information by identifying patient’s demographics, hospital number, insurance, and patient history.
• conducts research in Epic patient records for historical information.
• Provides accurate and up-to-date status on all new patient referrals using Patient Message function in Epic to continually document information.
• Notifies Manager of any urgent incoming requests for review and ensure records are available.
• Follows specified procedures for dispatching finished referrals to designated person(s) for approval to either book appointments or notify referring providers of denials.
• Establishes and maintains all logs, records, or other file systems necessary to accurately track production for referral office.
• Reviews our compliance policy and reminder process with the patient.
• Completes a MINI registration within the EPIC system, scheduling the patient with appropriate provider.

Skills

Multitasking

Attention to detail

Under pressure

Independent judgment

On-site shifts

Education

High school diploma or equivalent

Tools

Microsoft Office

Epic EMR

Job description

Elliot Health System is seeking an experienced medical office coordinator to independently manage the new patient office and serve as the first point of contact for patients, providers, and referring offices in New Hampshire.

You will process referrals, schedule appointments, verify demographics and insurance, obtain prior records, and maintain logs across referral workflows using Epic. This role requires strong multitasking, accuracy, and the ability to work on-site across varied shifts.