New Patient Concierge & Referral Specialist

Elliot Health System; Manchester (NH); Sur place; USD 22 000 - 41 000; Plein temps

Résumé du poste

Elliot Health System in Manchester, NH is seeking a Per Diem New Patient Intake Coordinator to independently manage the new patient office and respond to potential patients and referring offices requesting services within the Health System. You will process referrals and schedule appointments, verify demographics and insurance, and obtain prior records.

The role requires handling high volumes of calls, maintaining logs, and ensuring timely communication with providers and patients.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Minimum of three (3) years of medical office-related experience.
• Skills: Proficient in Microsoft Office; Proficient in navigating Epic electronic medical records; Detail oriented with strong organizational and communication skills necessary in all aspects of the new patient process.

Responsabilités

• Process all incoming referrals for new and existing patients and contact patients to schedule appointments.
• Assist potential new patients and referring offices with new patient processes, with a large volume of phone contact and electronic and/or faxed new patient information.
• Answer and/or screen all incoming calls/inquiries and directs elsewhere as appropriate.
• Obtains and verifies demographic and coverage information, organize, ensure accuracy, and complete new patient referral forms following department guidelines for each new patient.
• Requests prior medical records, testing, and referrals and ensure information is received prior to appointment.
• Keeps track of each referral at various stages of completion and continually following up on pending issues.
• Verifies accuracy of information by identifying patient’s demographics, hospital number, insurance, and patient history.
• conducts research in Epic patient records for historical information.
• Provides accurate and up-to-date status on all new patient referrals using Patient Message function in Epic to continually document information.
• Notifies Manager of any urgent incoming requests for review and ensure records are available.
• Follows specified procedures for dispatching finished referrals to designated person(s) for approval to either book appointments or notify referring providers of denials.
• Establishes and maintains all logs, records, or other file systems necessary to accurately track production for referral office.
• Reviews our compliance policy and reminder process with the patient.
• Completes a MINI registration within the EPIC system, scheduling the patient with appropriate provider.

Connaissances

Multi-tasking

Attention to detail

Work under pressure

Independent judgment

On-site work

Formation

High school diploma

Outils

Microsoft Office

Epic EMR

Description du poste

Elliot Health System in Manchester, NH is seeking a Per Diem New Patient Intake Coordinator to independently manage the new patient office and respond to potential patients and referring offices requesting services within the Health System. You will process referrals and schedule appointments, verify demographics and insurance, and obtain prior records.

The role requires handling high volumes of calls, maintaining logs, and ensuring timely communication with providers and patients.