New Patient Concierge & Referral Coordinator

Southern NH Medical Center; Manchester (NH); Sur place; USD 42 000 - 56 000; Temps partiel

Résumé du poste

Southern NH Medical Center is seeking a capable medical office coordinator to independently manage the new patient office, serving as the initial contact for new patients and referring offices within the health system. You will process referrals, collect demographics, verify insurance, and schedule appointments using Epic, while maintaining logs and ensuring timely communication with providers.

The role requires 3+ years in a medical office setting, proficiency in Microsoft Office and Epic EMR,

Qualifications

• Education: High school diploma or equivalent required.
• Experience: Minimum of three (3) years of medical office-related experience.
• Skills: Proficient in Microsoft Office; Proficient in navigating Epic electronic medical records; Detail oriented with strong organizational and communication skills necessary in all aspects of the new patient process.

Responsabilités

• Process all incoming referrals for new and existing patients and contact patients to schedule appointments.
• Assists potential new patients and referring offices with new patient processes, with a large volume of phone contact and electronic and/or faxed new patient information.
• Answers and/or screen all incoming calls/inquiries and directs elsewhere as appropriate.
• Obtains and verifies demographic and coverage information, organize, ensure accuracy, and complete new patient referral forms following department guidelines for each new patient.
• Requests prior medical records, testing, and referrals and ensure information is received prior to appointment.
• Keeps track of each referral at various stages of completion and continually following up on pending issues.
• Verifies accuracy of information by identifying patient\'s demographics, hospital number, insurance, and patient history.
• conducts research in Epic patient records for historical information.
• Provides accurate and up-to-date status on all new patient referrals using Patient Message function in Epic to continually document information.
• Notifies Manager of any urgent incoming requests for review and ensure records are available.
• Follows specified procedures for dispatching finished referrals to designated person(s) for approval to either book appointments or notify referring providers of denials.
• Establishes and maintains all logs, records, or other file systems necessary to accurately track production for referral office.
• Reviews our compliance policy and reminder process with the patient.
• Completes a MINI registration within the EPIC system, scheduling the patient with appropriate provider.

Connaissances

Microsoft Office

Detail oriented

Organizational skills

Communication skills

Formation

High school diploma or equivalent

Outils

Epic EMR navigation

Description du poste

Southern NH Medical Center is seeking a capable medical office coordinator to independently manage the new patient office, serving as the initial contact for new patients and referring offices within the health system. You will process referrals, collect demographics, verify insurance, and schedule appointments using Epic, while maintaining logs and ensuring timely communication with providers.

The role requires 3+ years in a medical office setting, proficiency in Microsoft Office and Epic EMR,