New Patient Concierge & Intake Specialist

Elliot Health System; Bedford (NH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, dental, prescription, and vis​

403(b) Retirement Savings Plan

Tuition Reimbursement and career Adv.

Welliot Health Center access

Job summary

Elliot Health System in Bedford, NH is seeking an experienced patient referral coordinator to independently manage the new patient office. You will respond to potential new patients and referring offices, process referrals, schedule appointments, and ensure records are complete in Epic.

Daily duties include verifying demographics and insurance, organizing and tracking referrals, coordinating with providers, and maintaining logs.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years of related medical office experience.
• Minimum 1 year medical terminology.
• Proficient in Microsoft Office and navigating Epic EMR.

Responsibilities

• Processes all incoming referrals for new and existing patients and contact patients to schedule appointments.
• Assists potential new patients and referring offices with new patient process, with high volume of phone contact and electronic or faxed information.
• Answers and screens incoming calls/inquiries and directs where appropriate.
• Verifies demographics and insurance, organizes and completes new patient referral forms per department guidelines.
• Requests prior medical records, tests, and referrals and ensures information is received prior to appointment.
• Keeps track of referrals at various stages and follows up on pending issues.
• Verifies accuracy of information in patient demographics, hospital number, insurance, and history.
• Researches Epic patient records for historical information.
• Provides status on new patient referrals using Epic messaging and documents updates.
• Notifies Manager of urgent requests for review and ensures records are available.
• Establishes and maintains logs/records to track referral production.
• Reviews compliance policy and reminder process with patients.
• Completes MINI registration in EPIC and schedules patients with appropriate providers.

Skills

Microsoft Office

Epic EMR

Detail oriented

Communication skills

Multitasking

Education

High school diploma

Tools

Epic EMR

Job description

Elliot Health System in Bedford, NH is seeking an experienced patient referral coordinator to independently manage the new patient office. You will respond to potential new patients and referring offices, process referrals, schedule appointments, and ensure records are complete in Epic.

Daily duties include verifying demographics and insurance, organizing and tracking referrals, coordinating with providers, and maintaining logs.