Intake Specialist II: Medical Office & Referral Coordination

Elliot Health System; Manchester (NH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Tuition Reimbursement

Job summary

Elliot Health System is seeking an experienced medical office professional to independently manage the new patient office, serving as the initial contact for potential patients and referring offices within the health system.

The role involves heavy referral processing, patient scheduling, and EPIC navigation, with a focus on accuracy, compliance, and efficient patient flow. Orthopedic rehab experience is preferred, and a full-time 40-hour schedule is offered.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) years of related medical office experience.
• Orthopedic rehab experience preferred.

Responsibilities

• Process all incoming referrals for new and existing patients and contact patients to schedule appointments.
• Assist potential new patients and referring offices with new patient process, with a large volume of phone contact and electronic and/or faxed new patient information.
• Answer and/or screen all incoming calls/inquiries and direct elsewhere as appropriate.
• Obtain and verify demographic and coverage information, organize, ensure accuracy, and complete new patient referral form following department guidelines for each new patient.
• Request prior medical records, testing, and referrals and ensure information is received prior to appointment.
• Keep track of each referral at various stages of completion and continually follow up on pending issues.
• Verify accuracy of information by identifying patient’s demographics, hospital number, insurance, and patient history.
• Conduct research in Epic patient records for historical information.
• Provide accurate and up-to-date status on all new patient referrals using Patient Message function in Epic to continually document information.
• Notify Manager of any urgent incoming requests for review and ensure records are available.
• Follow specified procedures for dispatching finished referrals to designated person(s) for approval to either book appointments or notify referring providers of denials.
• Establish and maintain all logs, records, or other file systems necessary to accurately track production for referral office.
• Review our compliance policy and reminder process with the patient.
• Complete a MINI registration within the EPIC system, scheduling the patient with appropriate provider.

Skills

Microsoft Office

Epic EMR

Detail oriented

Organizational skills

Communication

Education

High school diploma or equivalent

Tools

Epic EMR

Microsoft Office

Job description

Elliot Health System is seeking an experienced medical office professional to independently manage the new patient office, serving as the initial contact for potential patients and referring offices within the health system.

The role involves heavy referral processing, patient scheduling, and EPIC navigation, with a focus on accuracy, compliance, and efficient patient flow. Orthopedic rehab experience is preferred, and a full-time 40-hour schedule is offered.