New Patient Access Navigator (Mon–Fri, 8–5)

City of Hope; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

The US Oncology Network, with Texas Oncology in Dallas Sammons Cancer Center, seeks a New Patient Coordinator for a full-time, 8am–5pm role. You will coordinate new patient intake, verify insurance, and schedule exams, while maintaining accurate records.

Ideal candidates have at least 2 years of revenue cycle/patient access in healthcare, MS Office proficiency, and knowledge of PMS/EHR platforms. This onsite role offers a collaborative team environment and HIPAA compliance focus.

Qualifications

• Two years revenue cycle and/or patient access experience in healthcare preferred with progressive responsibility.
• Knowledge of multiple PMS and EHR platforms preferred.
• Experience with Microsoft Office (Outlook, Word, Teams, Excel) required.
• Proficiency with medical terminology and insurance benefits verification.
• Must complete onboarding training within 45 days of start.

Responsibilities

• Oversee the new patient referral process within department standards.
• Provide strong customer service to patients and stakeholders as the first point of contact.
• Assess patient needs to prioritize referrals and schedules.
• Answer calls, take messages, and respond to routine inquiries.
• Verify patient demographics and insurance; register accounts in the PM system.
• Schedule new exams and procedures; update physician schedules as needed.
• Maintain and update patient records in designated systems.
• Support HIPAA compliance and protect patient confidentiality.

Skills

Revenue cycle experience

Microsoft Office proficiency

Insurance verification knowledge

Medical terminology

Education

High School diploma or equivalent

Tools

PMS platforms

EHR platforms

Job description

The US Oncology Network, with Texas Oncology in Dallas Sammons Cancer Center, seeks a New Patient Coordinator for a full-time, 8am–5pm role. You will coordinate new patient intake, verify insurance, and schedule exams, while maintaining accurate records.

Ideal candidates have at least 2 years of revenue cycle/patient access in healthcare, MS Office proficiency, and knowledge of PMS/EHR platforms. This onsite role offers a collaborative team environment and HIPAA compliance focus.