New Location Office Manager — Elevate Patient Experience

Forest Family Dentistry; Austin (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

401(k)

PTO

Job summary

Forest Family Dentistry, a private general dentistry practice opening a new location in Austin, seeks an experienced Office Manager who is friendly, compassionate, and excited to help build something new. This role leads daily operations, develops a strong team, and ensures every patient feels welcomed and cared for from check-in to check-out.

You will guide front-office operations, coordinate scheduling and financial discussions, and partner with leadership to shape a service-first culture

Qualifications

• Three+ years of dental practice experience preferred.
• Previous team leadership or staff management experience required.
• Strong understanding of dental terminology, treatment planning and ADA coding.
• Experience with patient service, scheduling, financial discussions, and front-office operations.
• Knowledge of dental insurance and benefit coordination.
• Strong computer and organizational skills.
• Open Dental experience preferred.
• Understanding of HIPAA regulations and patient information management.
• Excellent communication and relationship-building skills.

Responsibilities

• Lead daily operations of the practice and foster a positive, collaborative environment.
• Build and develop a high-performing team through hiring, onboarding, coaching, and performance management.
• Create an elevated patient experience rooted in hospitality and personalized service.
• Build lasting patient relationships and address questions or concerns with professionalism and care.
• Help patients understand treatment plans and financial options through clear conversations.
• Monitor practice performance, scheduling, case acceptance, collections, and productivity.
• Identify opportunities to improve workflows, efficiency, patient retention, and growth.
• Oversee front-office systems, team schedules, supplies, and non-clinical operations.
• Partner with doctors and leadership to bring the vision for this new location to life.

Skills

Dental experience

Leadership

Customer service

Hiring & onboarding

Performance management

Tools

Open Dental

Job description

Forest Family Dentistry, a private general dentistry practice opening a new location in Austin, seeks an experienced Office Manager who is friendly, compassionate, and excited to help build something new. This role leads daily operations, develops a strong team, and ensures every patient feels welcomed and cared for from check-in to check-out.

You will guide front-office operations, coordinate scheduling and financial discussions, and partner with leadership to shape a service-first culture