Dental Patient Experience Specialist

Forest Family Dentistry; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Monthly bonus opportunities

Medical, dental, and vision insurance

Paid holidays & PTO

Four-day workweek

One half-day Saturday per month

Supportive, collaborative team

Job summary

Forest Family Dentistry in Austin, Texas seeks a Patient Care Coordinator to join our team full-time. You will be the first and last point of contact for patients, ensuring a warm, informative patient experience and smooth visit flow.

Responsibilities include scheduling, handling inquiries, reviewing fees and insurance options, collecting payments, and maintaining accurate records. Dental office experience is preferred, with a supportive, collaborative team culture.

Qualifications

• Friendly, compassionate, patient-focused approach.
• Strong communication and customer service skills.
• Ability to discuss treatment costs and financial options clearly.
• Excellent organization and attention to detail.
• Capable of managing multiple priorities in a busy dental office.
• Dependable team player willing to help where needed.
• Dental office and insurance experience is preferred.

Responsibilities

• Welcome patients with warmth and professionalism.
• Answer calls and assist patients with questions.
• Schedule and confirm appointments for multiple providers.
• Maintain productive schedules and smooth patient flow.
• Review treatment fees, insurance estimates, and payment options.
• Collect patient payments and document account information.
• Explain insurance benefits to patients.
• Maintain accurate patient records.
• Collaborate with clinical and administrative teams.
• Assist with general administrative tasks as needed.

Skills

Friendly demeanor

Communication skills

Customer service

Organization

Multitasking

Team player

Dental office experience (preferred)

Job description

Forest Family Dentistry in Austin, Texas seeks a Patient Care Coordinator to join our team full-time. You will be the first and last point of contact for patients, ensuring a warm, informative patient experience and smooth visit flow.

Responsibilities include scheduling, handling inquiries, reviewing fees and insurance options, collecting payments, and maintaining accurate records. Dental office experience is preferred, with a supportive, collaborative team culture.