Office Manager - West Lake

Forestfamily; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Paid time off

401(k)

Bonus opportunities

Job summary

Forest Family Dentistry in Austin is opening a new location and seeking an experienced Office Manager to shape culture, build a strong team, and ensure every patient feels welcomed and cared for from the moment they walk through our doors.

You will lead daily operations, recruit and coach staff, and create an elevated patient experience rooted in hospitality and personalized service. You will also monitor metrics, optimize workflows, and partner with leadership to bring this new location to life.

Qualifications

• Minimum three years of dental office experience.
• Experience in team leadership or staff management.
• Solid understanding of dental terminology, ADA coding.
• Experience with patient service, scheduling, and front-office operations.
• Knowledge of dental insurance and benefit coordination.
• Strong computer and organizational skills.
• Understanding of HIPAA and patient data management.
• Excellent communication and relationship-building skills.

Responsibilities

• Lead the daily operations of the practice and create a positive, collaborative environment for the entire team.
• Build, support, and develop a high-performing team through thoughtful hiring, onboarding, coaching, and performance management.
• Create an elevated patient experience rooted in hospitality, compassion, attention to detail, and personalized service.
• Build lasting patient relationships and address questions or concerns with professionalism, confidence, and care.
• Help patients understand their treatment and financial options through clear, comfortable conversations.
• Monitor practice performance, key metrics, scheduling, case acceptance, collections, and overall productivity.
• Identify opportunities to improve workflows, efficiency, patient retention, and practice growth.
• Oversee front-office systems, team schedules, supplies, equipment coordination, and other non-clinical operational needs.
• Partner with doctors and leadership to bring the vision for this new location to life.

Skills

Dental experience

Team leadership

ADA coding

Front-office operations

Insurance coordination

HIPAA knowledge

Communication skills

Computer skills

Job description

Forest Family Dentistry is a privately owned general dentistry practice that opened in 2013. Forest Family Dentistry has 5 locations throughout the Austin area.

About the role

Forest Family Dentistry is preparing to open our newest location, designed to provide an elevated, fee-for-service dental experience centered around personalized care, meaningful relationships, and exceptional service.

We are looking for an experienced Office Manager who is friendly, compassionate, outgoing, and excited to help build something new. This leader will play an important role in establishing the culture of the office, developing a strong team, and ensuring every patient feels welcomed, valued, and cared for from the moment they walk through our doors.

What You’ll Do

• Lead the daily operations of the practice and create a positive, collaborative environment for the entire team
• Build, support, and develop a high-performing team through thoughtful hiring, onboarding, coaching, and performance management
• Create an elevated patient experience rooted in hospitality, compassion, attention to detail, and personalized service
• Build lasting patient relationships and address questions or concerns with professionalism, confidence, and care
• Help patients understand their treatment and financial options through clear, comfortable conversations
• Monitor practice performance, key metrics, scheduling, case acceptance, collections, and overall productivity
• Identify opportunities to improve workflows, efficiency, patient retention, and practice growth
• Oversee front-office systems, team schedules, supplies, equipment coordination, and other non-clinical operational needs
• Partner with doctors and leadership to bring the vision for this new location to life

The Right Person for This Role

You are someone who genuinely enjoys connecting with people. You understand that an elevated experience is not about being formal or transactional. It is about anticipating needs, paying attention to the details, and making every person feel important.

You are a confident leader who can hold others accountable while remaining approachable and compassionate. You are comfortable taking ownership, solving problems, and helping a new team grow together.

Qualifications

• At least three years of dental experience preferred
• Previous team leadership or staff management experience required
• Strong understanding of dental terminology, treatment planning, and ADA coding
• Experience with patient service, scheduling, financial discussions, and front-office operations
• Knowledge of dental insurance and benefit coordination
• Strong computer and organizational skills
• Understanding of HIPAA regulations and patient information management
• Excellent communication and relationship-building skills

Why Join Forest Family Dentistry?

• The opportunity to help launch and shape a brand-new location
• A supportive, collaborative, and people-centered culture
• Competitive bonus opportunities
• Medical, dental, and vision insurance
• Paid holidays and paid time off
• 401(k)
• Opportunities for professional development and continued growth

If you are passionate about leadership, hospitality, and creating memorable patient experiences, we would love to meet you.