Office Manager - West Lake

Forest Family Dentistry; Austin (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

401(k)

PTO

Job summary

Forest Family Dentistry, a private general dentistry practice opening a new location in Austin, seeks an experienced Office Manager who is friendly, compassionate, and excited to help build something new. This role leads daily operations, develops a strong team, and ensures every patient feels welcomed and cared for from check-in to check-out.

You will guide front-office operations, coordinate scheduling and financial discussions, and partner with leadership to shape a service-first culture

Qualifications

• Three+ years of dental practice experience preferred.
• Previous team leadership or staff management experience required.
• Strong understanding of dental terminology, treatment planning and ADA coding.
• Experience with patient service, scheduling, financial discussions, and front-office operations.
• Knowledge of dental insurance and benefit coordination.
• Strong computer and organizational skills.
• Open Dental experience preferred.
• Understanding of HIPAA regulations and patient information management.
• Excellent communication and relationship-building skills.

Responsibilities

• Lead daily operations of the practice and foster a positive, collaborative environment.
• Build and develop a high-performing team through hiring, onboarding, coaching, and performance management.
• Create an elevated patient experience rooted in hospitality and personalized service.
• Build lasting patient relationships and address questions or concerns with professionalism and care.
• Help patients understand treatment plans and financial options through clear conversations.
• Monitor practice performance, scheduling, case acceptance, collections, and productivity.
• Identify opportunities to improve workflows, efficiency, patient retention, and growth.
• Oversee front-office systems, team schedules, supplies, and non-clinical operations.
• Partner with doctors and leadership to bring the vision for this new location to life.

Skills

Dental experience

Leadership

Customer service

Hiring & onboarding

Performance management

Tools

Open Dental

Job description

About Forest Family Dentistry

Forest Family Dentistry is a privately owned general dentistry practice that opened in 2013. Forest Family Dentistry has 5 locations throughout the Austin area.

About Forest Family Dentistry

Forest Family Dentistry is a privately owned general dentistry practice that opened in 2013. Forest Family Dentistry has 5 locations throughout the Austin area.

About The Role

• Office Manager | New Location

Forest Family Dentistry is preparing to open our newest location, designed to provide an elevated, fee-for-service dental experience centered around personalized care, meaningful relationships, and exceptional service. We are looking for an experienced Office Manager who is friendly, compassionate, outgoing, and excited to help build something new. This leader will play an important role in establishing the culture of the office, developing a strong team, and ensuring every patient feels welcomed, valued, and cared for from the moment they walk through our doors.

What You’ll Do

• Lead the daily operations of the practice and create a positive, collaborative environment for the entire team
• Build, support, and develop a high-performing team through thoughtful hiring, onboarding, coaching, and performance management
• Create an elevated patient experience rooted in hospitality, compassion, attention to detail, and personalized service
• Build lasting patient relationships and address questions or concerns with professionalism, confidence, and care
• Help patients understand their treatment and financial options through clear, comfortable conversations
• Monitor practice performance, key metrics, scheduling, case acceptance, collections, and overall productivity
• Identify opportunities to improve workflows, efficiency, patient retention, and practice growth
• Oversee front-office systems, team schedules, supplies, equipment coordination, and other non-clinical operational needs
• Partner with doctors and leadership to bring the vision for this new location to life

The Right Person for This Role

You are someone who genuinely enjoys connecting with people. You understand that an elevated experience is not about being formal or transactional. It is about anticipating needs, paying attention to the details, and making every person feel important.

You are a confident leader who can hold others accountable while remaining approachable and compassionate. You are comfortable taking ownership, solving problems, and helping a new team grow together.

Qualifications

• At least three years of dental experience preferred
• Previous team leadership or staff management experience required
• Strong understanding of dental terminology, treatment planning, and ADA coding
• Experience with patient service, scheduling, financial discussions, and front-office operations
• Knowledge of dental insurance and benefit coordination
• Strong computer and organizational skills
• Open Dental experience preferred
• Understanding of HIPAA regulations and patient information management
• Excellent communication and relationship-building skills

Why Join Forest Family Dentistry?

• The opportunity to help launch and shape a brand-new location
• A supportive, collaborative, and people-centered culture
• Competitive bonus opportunities
• Medical, dental, and vision insurance
• Paid holidays and paid time off
• 401(k)
• Opportunities for professional development and continued growth

If you are passionate about leadership, hospitality, and creating memorable patient experiences, we would love to meet you.