Patient Care Coordinator - Burnet Office

Forest Family Dentistry; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Monthly bonus opportunities

Medical, dental, and vision insurance

Paid holidays & PTO

Four-day workweek

One half-day Saturday per month

Supportive, collaborative team

Job summary

Forest Family Dentistry in Austin, Texas seeks a Patient Care Coordinator to join our team full-time. You will be the first and last point of contact for patients, ensuring a warm, informative patient experience and smooth visit flow.

Responsibilities include scheduling, handling inquiries, reviewing fees and insurance options, collecting payments, and maintaining accurate records. Dental office experience is preferred, with a supportive, collaborative team culture.

Qualifications

• Friendly, compassionate, patient-focused approach.
• Strong communication and customer service skills.
• Ability to discuss treatment costs and financial options clearly.
• Excellent organization and attention to detail.
• Capable of managing multiple priorities in a busy dental office.
• Dependable team player willing to help where needed.
• Dental office and insurance experience is preferred.

Responsibilities

• Welcome patients with warmth and professionalism.
• Answer calls and assist patients with questions.
• Schedule and confirm appointments for multiple providers.
• Maintain productive schedules and smooth patient flow.
• Review treatment fees, insurance estimates, and payment options.
• Collect patient payments and document account information.
• Explain insurance benefits to patients.
• Maintain accurate patient records.
• Collaborate with clinical and administrative teams.
• Assist with general administrative tasks as needed.

Skills

Friendly demeanor

Communication skills

Customer service

Organization

Multitasking

Team player

Dental office experience (preferred)

Job description

Patient Care Coordinator - Burnet Office

Forest Family Dentistry Austin, Texas, United States

About this position

Do you want to work in a friendly, collaborative environment while serving your community at the same time? If you said yes, we want you to join our team! We are Forest Family Dentistry and our mission is to create an enjoyable experience for everyone who walks through our doors, while delivering the highest level of care.

We are looking for a Patient Care Coordinator to join our team full-time. One or more years dental administrative experience is preferred but not required.

Patient Care Coordinator

Our Patient Care Coordinators are often the first and last people our patients interact with, making this role an important part of the overall patient experience. We are looking for someone who is friendly, compassionate, organized, and comfortable helping patients feel informed and cared for throughout their visit.

What You’ll Do

• Welcome patients with warmth and professionalism
• Uphold our company’s core values in every interaction
• Answer incoming calls and assist patients with their questions
• Schedule and confirm appointments for multiple providers
• Help maintain productive schedules while supporting a smooth patient flow
• Review treatment fees, insurance estimates, and payment options with patients
• Collect patient payments and accurately document account information
• Navigate dental insurance plans and help patients understand their benefits
• Maintain accurate and up-to-date patient records
• Collaborate with clinical and administrative team members
• Assist with general administrative responsibilities as needed

What We’re Looking For

• A friendly, compassionate, and patient-focused approach
• Strong communication and customer service skills
• Confidence discussing treatment costs and financial options
• Excellent organization and attention to detail
• The ability to manage multiple priorities in a busy environment
• A dependable team player who is willing to help wherever needed
• Dental office and insurance experience is preferred

Why Choose Us?

• Monthly bonus opportunities
• Medical, dental, and vision insurance
• Paid holidays and paid time off
• Four-day workweek
• Only one half-day Saturday per month
• A supportive, collaborative team environment
• Opportunities to learn, grow, and advance within the company