Neurosurgery Receptionist — Patient-first, Day-One Benefits

Trinity Health MI; Chelsea (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team in Michigan. You will be the first point of contact for patients, helping create a positive experience while supporting efficient office operations and exceptional patient care.

As a Full-time Medical Receptionist, you will welcome patients, check them in, schedule appointments, handle calls, and assist with billing and MyChart support to ensure smooth daily workflows.

Qualifications

• High School Diploma or GED. Course work in insurance/billing, medical practice education or seminars are preferred, but not required.
• MINIMUM EXPERIENCE: 1-2 years of experience in a medical or physician office or customer service environment preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.
• Oversees daily work queues.
• Serves and Collections Advocate.
• Handles moderate billing issues with patients.

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team in Michigan. You will be the first point of contact for patients, helping create a positive experience while supporting efficient office operations and exceptional patient care.

As a Full-time Medical Receptionist, you will welcome patients, check them in, schedule appointments, handle calls, and assist with billing and MyChart support to ensure smooth daily workflows.