Medical Front Desk Specialist – Day-One Benefits & Growth

Trinity Health; Waterford (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to be the first point of contact for patients and support efficient office operations and excellent patient care at the front desk.

You will welcome patients, assist with check-in, verify insurance, schedule appointments, answer calls, collect payments, and support MyChart communications to ensure a smooth patient experience in a mission-driven organization serving communities across Southeast Michigan.

Qualifications

• High School Diploma or GED required; valid work permit for ages 15-17 preferred. Insurance/billing coursework helpful but not required.
• Credentials/licensure: None
• Minimum experience: 1-2 years in medical or customer service preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Phone etiquette

Scheduling

Billing support

Education

High School Diploma or GED

Ages 15-17 with work permit

Job description

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to be the first point of contact for patients and support efficient office operations and excellent patient care at the front desk.

You will welcome patients, assist with check-in, verify insurance, schedule appointments, answer calls, collect payments, and support MyChart communications to ensure a smooth patient experience in a mission-driven organization serving communities across Southeast Michigan.