Neurosurgery Clinic Admin & Patient Care Coordinator

aah; Charlotte (NC); On-site; USD 29,000 - 43,000; Full time

Job summary

Advocate Health, based in Charlotte, seeks a Clinical Support professional to assist Neurosurgery operations. This role includes answering calls, scheduling, patient check-in, insurance verification, and discharge planning to support providers and patients efficiently.

The ideal candidate has 2 years of related experience, familiarity with medical terminology, and current CPR certification. A high school diploma or GED is required with a Monday–Friday schedule and 40 hours per week.

Qualifications

• 2 years of related experience or combination of education/experience.
• Experience taking patient vital signs preferred.
• Knowledge of medical terminology and CPT/ICD9 coding preferred.
• High school diploma or GED.

Responsibilities

• Answers telephones, respond to questions, take messages or transfer calls as appropriate.
• Schedules appointments and referrals as needed. Performs patient check in, registration and insurance verification as directed. Handles cash/credit collections and the reconciliation process.
• Provides written patient education and discharge instructions.
• Reinforces discharge instructions from the provider.
• Assists patients in obtaining additional services ordered by the provider prior to leaving the practice as part of discharge planning and setting up referrals for additional services.
• Maintains site quality control logs in accordance with CLIA standards; maintains test tracking log and communicates delays to the provider.
• Knows where emergency equipment is located and reports non-functioning equipment to leadership.
• During visits, measure and record blood pressure, pulse, temperature, height, weight and reason for the visit.
• Screens patient calls; directs urgent and emergent concerns to the provider and documents follow-up.

Skills

Good communication skills

Familiarity with computers

Good time management

Current CPR certification

Education

High school diploma or GED

2 years related experience or combination of education/experience

Job description

Advocate Health, based in Charlotte, seeks a Clinical Support professional to assist Neurosurgery operations. This role includes answering calls, scheduling, patient check-in, insurance verification, and discharge planning to support providers and patients efficiently.

The ideal candidate has 2 years of related experience, familiarity with medical terminology, and current CPR certification. A high school diploma or GED is required with a Monday–Friday schedule and 40 hours per week.