Orthopedic Front Desk & Patient Services Specialist

Atrium Health; Charlotte (NC); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits (medical,‐

Dental

Vision

Life insurance

Short- and Long-Term Disability

Flexible Spending Accounts

Adoption assistance and paid parental

Defined contribution retirement plans

Educational Assistance Program

Job summary

Advocate Health in Charlotte, NC seeks a Patient Service Specialist to deliver exceptional patient service at the front desk. The role supports registration, insurance verification, scheduling and billing while ensuring accuracy and compliance in a fast-paced environment.

You will work with patients and families, engage them using front-end technology, and maintain confidential records. The position is full-time, 40 hours weekly, with a Monday–Friday schedule and competitive pay.

Qualifications

• Excellent patient service and communication skills.
• Ability to interact with patients and families in sensitive situations.
• Experience with Medical Records Software preferred.

Responsibilities

• Manage patient registration, insurance verification, scheduling, collection and cash receipting.
• Encourage patient use of front-end technology during the registration process.
• Enter and maintain confidential patient information including insurance and billing details.
• Assist billing functions and direct to appropriate billing office as needed.
• Demonstrate knowledge of emergency codes and healthcare regulations.
• Monitor inventory and stock medications, narcotics, and emergency equipment.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Attention to detail

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health in Charlotte, NC seeks a Patient Service Specialist to deliver exceptional patient service at the front desk. The role supports registration, insurance verification, scheduling and billing while ensuring accuracy and compliance in a fast-paced environment.

You will work with patients and families, engage them using front-end technology, and maintain confidential records. The position is full-time, 40 hours weekly, with a Monday–Friday schedule and competitive pay.