Neurosurgery Patient Care Coordinator

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 36,396 - 51,646; Full time

Job summary

The University of California - Los Angeles Health is hiring a full-time Administrative Assistant in the Department of Neurosurgery. This position requires coordination of care and administrative tasks to support patients and families. Responsibilities include managing patient calls, scheduling appointments, preparing necessary documentation, and assisting with insurance processes.

The ideal candidate should demonstrate adaptability, strong communication skills, and proficiency with Microsoft Office applications. Familiarity with medical billing and office policies is preferred.

Qualifications

• High degree of adaptability in a fast-paced environment.
• Ability to prioritize and manage multiple assignments effectively.
• Basic knowledge of physician office policies and procedures.
• Strong relationship-building skills with medical personnel.
• Independent and proactive in completing assignments.

Responsibilities

• Coordinate patient care and provide support for families.
• Answer and triage patient phone calls effectively.
• Schedule clinic appointments and manage office workflow.
• Prepare charts and documents for clinic visits.
• Assist with obtaining insurance pre-certifications.

Skills

High degree of adaptability

Skill in prioritizing assignments

Knowledge of physician office policies

Ability to maintain cooperative relationships

Skill in working independently

Familiarity with patient policies

Knowledge of billing procedures

Verbal and composition skills

PC and software skills

Ability to communicate with diverse backgrounds

Independent decision-making

Tools

Microsoft Word

Microsoft Outlook

Excel

Windows

Job description

Description

This will be a full time 100% career position in the Department of Neurosurgery. The Administrative Assistant will provide coordination of care, continuity, follow-up, and support for the patients and their families. Responsibilities include: answering, triaging and responding to patient phone calls, scheduling clinic appointments, pre and post scrubbing of clinic appointments, assisting patients with scheduling diagnostic tests, preparing charts and documents for clinic visits, entering referrals and orders, assisting with obtaining insurance pre-certifications and referral authorizations, referral work queues, processing requests for medical records, processing medication refill requests, organizing and maintaining a computer calendar system, and assisting with processing disability and return-to-work forms and various letters at patient and provider's request. Other projects and administrative tasks will be assigned on an as needed basis.

Hourly range: $26.42-$37.49

Qualifications

Required:

• High degree of adaptability
• Skill in prioritizing assignments to complete work in a timely manner when there are changes in workload and assignments, pressures of deadlines, and/or a heavy workload.
• Demonstrated basic knowledge of physician office policies and procedures
• Ability to establish and maintain cooperative and collaborative working relationship with medical, nursing and administrative personnel
• Skill in working independently and following through on assignments with minimal direction
• Working knowledge of patient related policies and procedures, as well as a thorough understanding of the University system
• Familiarity with physician office billing procedures
• Verbal and composition skills to convey detailed medical information
• Working knowledge of PC including the following software: Microsoft Word, Microsoft Outlook, Excel, Windows.
• Skill speaking one to one basis with persons of various social, economic, and cultural backgrounds to obtain information and explain procedures.
• Ability to make independent decisions.

Preferred:

• Knowledge of University's Electronic Medical Record System.
• Knowledge of University forms and procedures.
• Knowledge of neurosurgical medical terminology to communicate effectively with physicians, nurses and other members of the health care community. Current knowledge of neurosurgical diagnosis, treatments, and terminology.